Error banner being thrown upon initial login to EGRC User Portal

[Soma Nadarajah]

After Zurich upgrade

user tried to launch https://<SITorBAT>.service-now.com/egrc

Error banner being thrown upon initial login

Please see the attachment for error details

[Tanushree Maiti · Accepted solution]

Hi @Soma Nadarajah 

Can you try it

• Go to the Restricted Caller Access [sys_restricted_caller_access] table.
• Add the Updated column to the list view.
• Check the most recently updated Restricted Caller Access records where the Target Scope is GRC Profiles
• Select the link in the Operation column or select the information icon to open the record.
• In the Status field, change the value from Requested to Allowed.
• Select Save.
  Test the activity again.