Error banner being thrown upon initial login to EGRC User Portal

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Soma Nadarajah
Tera Contributor

3 weeks ago

After Zurich upgrade

user tried to launch https://<SITorBAT>.service-now.com/egrc

Error banner being thrown upon initial login

Please see the attachment for error details

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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @Soma Nadarajah 

 

Can you try it

  • Go to the Restricted Caller Access [sys_restricted_caller_access] table.
  • Add the Updated column to the list view.
  • Check the most recently updated Restricted Caller Access records where the Target Scope is GRC Profiles
  • Select the link in the Operation column or select the information icon to open the record.
  • In the Status field, change the value from Requested to Allowed.
  • Select Save.
    Test the activity again.
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

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Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @Soma Nadarajah 

 

Can you try it

  • Go to the Restricted Caller Access [sys_restricted_caller_access] table.
  • Add the Updated column to the list view.
  • Check the most recently updated Restricted Caller Access records where the Target Scope is GRC Profiles
  • Select the link in the Operation column or select the information icon to open the record.
  • In the Status field, change the value from Requested to Allowed.
  • Select Save.
    Test the activity again.
Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: