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I could not find my incidents in task 4

sce24is011
Kilo Contributor

3 weeks ago

Basically i have completed 3 tasks in microcertification in zurich...but in 4th task i could not find my incidents also i checked with 1,2,3 tasks...

please help me with this problem 

Thankyou

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2 REPLIES 2

Naveen20
ServiceNow Employee

3 weeks ago

Try these 

  • Navigate directly: type incident.list in the Application Navigator and hit Enter — this bypasses any module-level filters.
  • Try searching by number: if you remember any INC numbers, use the global search bar.
  • If the data is truly gone (instance reset), you'll likely need to redo the earlier tasks to recreate the prerequisite data for Task 4

 

 

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Tanushree Maiti
Kilo Patron

3 weeks ago

Easiest way to search a incident is to type incident.list in navigiation.

 

Check this video, if it helps you.

 

https://www.youtube.com/watch?v=sJbi8nvXML8

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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