My PDI is not working getting HTTP Status 500 Error

Dinesh_kumar_AC
Tera Contributor

‎09-11-2026 05:28 AM

Dinesh_kumar_AC_0-1789129631058.png

Hello Team,

When I  try to login instance getting the 500 error for past 1 week, can you please help me to resolve this issue.

Thanks in advance.

 

Regards,

Dinesh

 

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Tanushree Maiti
Tera Patron

‎09-11-2026 06:29 AM - edited ‎09-11-2026 06:29 AM

Hi @Dinesh_kumar_AC 

 

Since your ServiceNow Personal Developer Instance (PDI) has been stuck in a 500 error state for more than 24 hours (and in your case, a week) with a HTTP 500 error,  it seems that the underlying infrastructure hosting your instance has failed or crashed.

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" ,"500 error" or not getting online state for more than 1-2 days, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 1 Weeks !

 

As you know there is no support available for PDI.

 

 

Follow these steps on the ServiceNow Developer Portal to start fresh:
  1. Log In: Sign into your account on the ServiceNow Developer Site.
  2. Access Account Console: Click on your profile icon in the top right corner and navigate to Manage Instance.
  3. Open Instance Actions: Click on the Actions dropdown menu below your instance status.
  4. Release the Instance: Select Release instance. Confirm the deletion when prompted.
  5. Request a New PDI: Click Request an Instance, select your preferred release version (like Zurich or newer), and wait for the new environment to build
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Dinesh_kumar_AC
Tera Contributor
In response to Tanushree Maiti

‎09-11-2026 06:50 AM

Hello Thanushree, 

Thanks for the suggestion, but if I release my instance all my custom created developments will not be available right.  how to get those things.
 
Regards, 
Dinesh
 
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