My PDI is not working getting HTTP Status 500 Error

[Dinesh_kumar_AC]

Hello Team,

When I  try to login instance getting the 500 error for past 1 week, can you please help me to resolve this issue.

Thanks in advance.

Regards,

Dinesh

[Tanushree Maiti]

Hi @Dinesh_kumar_AC 

Since your ServiceNow Personal Developer Instance (PDI) has been stuck in a 500 error state for more than 24 hours (and in your case, a week) with a HTTP 500 error,  it seems that the underlying infrastructure hosting your instance has failed or crashed.

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up" ,"500 error" or not getting online state for more than 1-2 days, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 1 Weeks !

As you know there is no support available for PDI.

Follow these steps on the ServiceNow Developer Portal to start fresh:

1. Log In: Sign into your account on the ServiceNow Developer Site.
2. Access Account Console: Click on your profile icon in the top right corner and navigate to Manage Instance.
3. Open Instance Actions: Click on the Actions dropdown menu below your instance status.
4. Release the Instance: Select Release instance. Confirm the deletion when prompted.
5. Request a New PDI: Click Request an Instance, select your preferred release version (like Zurich or newer), and wait for the new environment to build

[Dinesh_kumar_AC]

Hello Thanushree, 

Thanks for the suggestion, but if I release my instance all my custom created developments will not be available right.  how to get those things.

Regards, 

Dinesh