New Developer Instance stuck in Hibernation

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SoniaG
Tera Contributor

‎05-18-2025 11:01 AM

I could not find the correct location for this inquiry.  My PDI is stuck in hibernation mode.  It has been over 8 hours.  Is it true that you cannot even get anyone from SNow to "unstick it?"  I am a Developer that is creating integrations from ServiceNow to other third-party products.  I JUST got something working yesterday and now today my instance is stuck.  And they took away the ability for us to make backups?  I do not understand.  We work in PDIs to further ServiceNow's reach.  I would think that the least that they could do is provide a way for us to "unstick" an instance without having to start all over from scratch?!  Are there any other recourses besides requesting a new instance????

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SumanthDosapati
Mega Sage
Mega Sage

‎05-18-2025 10:50 PM

@SoniaG 

Unfortunately no other option other than waiting or requesting a new instance again. ServiceNow is no longer providing support on PDIs. Going forward take your instance backup regularly to avoid losing work.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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SumanthDosapati
Mega Sage
Mega Sage
In response to SoniaG

‎05-19-2025 09:37 PM

Yes, you are correct. Earlier there is an option to backup the instance in developer portal but now that is no longer present. We need to manually take backup either through update sets or connecting our instance to source control like Github.

 

Regards,
Sumanth

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