Request for Recovery of Personal Developer Instance

[sagarkhacha]

I am writing to request your assistance regarding my Personal Developer Instance (PDI).

I had been using my developer instance to build several custom applications and configurations, including custom tables, scripts, business rules, flows, and other development work. Due to a short period of inactivity (approximately 10–15 days), I recently requested a new Australia-based instance. After provisioning the new instance, I discovered that all of my previous customizations and applications were no longer available.

I was not aware that requesting a new instance would result in the loss of my previous development environment. My previous instance contained a significant amount of work that is important for my learning and ongoing projects.

Could you please check whether my previous instance is still available or if there is any possibility of recovering it or restoring my data? If recovery is possible, I would greatly appreciate your guidance on the next steps.

[Ankur Bawiskar]

@sagarkhacha 

PDIs are not supported by ServiceNow

now that your earlier instance is no longer with you ServiceNow won't help in recovering the work

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @sagarkhacha 

The issue which was going few users that has been fixed.

CURRENT STATUS

Developer Site: Available
New PDI provisioning: Available
Existing PDIs: Available
Developer action:  Log in to wake your PDI as needed and back up any work you want to preserve

Refer: Incident: Developer Site Restored and PDI Availability Issues

Please login to Developer portal and Refresh/try to wake up your instance.

Wait for few days (4-5days). If still it is not online, you have to request for new one. In that case you will loose your data.

There is no support available for PDI

Good luck!

[AndersBGS]

Hi @sagarkhacha 

In short, it is not possible. Always remember to backup your PDI.