Urgent!!!!!!!!!Confirmation dailouge box

[Hitesh Ramba]

When ever I am trying to promote a incident to major incident using "Promote to Major Incident" UI Action It is showing to fill worknotes as mandatory and then we will have promote buttton there. After clicking on Promote buttton there , I have to get a confirmation box whether to submit the form or not ... 
Can You Please help 
Thank You!!

[Dr Atul G- LNG]

Hi @Hitesh Ramba  

Greetings!!

I will be on the same point, why need an extra step? Who is promoting the incident to MI -- Only the MI Manager and he /she/herself filling in all the details so why do we need confirmation again in the pop-up? In MI every second counts.

Let me give you an example:

Let's say you went to a restaurant with your father, your father said want you would take and he asked the waiter to take the order, now you tell the waiter you need XYZ dishes, and how it looks like you again verify the dishes from your yourself, that Hitesh are you okay to order XYZ.

The purpose of the above example is that an approver / an MI manager knows what he /she is approving or promoting, so adding another layer will cause an issue.

I hope my point is clear, I am happy if you need any more information.

[Hitesh Ramba]

Hi I clearly got the point , but its a business requirement. Actually we are creating an announcement in the employee center ,whenever an incident is promoted to major incident so thats why we need a confirmation dialogue box.
Thanks for your patience answering !!

[Dr Atul G- LNG]

Agree mate, it's a business requirement but developing a wrong process is also not good and we ( you) are experts so we can guide business what is right and what is wrong.

Now 2nd part, how the announcement are getting created via automation or manual?

If via automation, then use the major Incident state = accepted created announcement.

[Jeffrey Siegel]

Basically in the client script you want to do something like:

var answer = confirm("Are you sure you want to promote this to a MI?");

if(answer == true){

//Continue your function

}

else{

return false

}