Provider & Consumer instances: Service Bridge features and implementation course

bassantaboe
Tera Contributor

‎04-12-2026 04:02 AM

Hi,

I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consumer instance so, where is the provider instance? Should I use my PDI as the provider instance?

Thanks!

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TharaS657398130
Giga Guru

‎04-12-2026 10:16 PM

Hi, 

ServiceNow University only provides 1 instance at a time. Even if you move to different course you have to terminate the other instance and use new one.

So we have to use PDI as the provider instance. Configure it and go ahead

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Srikanth_9
Kilo Sage

‎04-12-2026 11:14 PM

Hi @bassantaboe,

 

This ask is duplicated.

I have replied to you already, please check it - Re: Service Bridge: Provider & Consumer instances - ServiceNow Community.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.
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