Public Sector Digital Services

The Investigation Starts Here

Government investigators spend too much of their time on administrative work. Manually stitching together fragmented tools. Re-entering data across disconnected systems. Writing and rewriting the same case narratives to meet different reporting needs...

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servicenow security

An Administrator wants to remove privileged users who have never accessed the platform.Which Security Centersection is checked for these users?Security metricsSecurity posture dashboardSecurity scannerSecurity hardening

Question

Redaction at Scale - Addressing the advanced redaction USE cases in FOI and Privacy Workflows

ServiceNow Public Sector Digital Services (PSDS) is a powerful platform for managing Freedom of Information (FOI) requests. The Information Request Playbook gives Case workers a structured, auditable workflow for receiving, triaging, processing, and ...

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reCaptcha with Custom URLs

Hey Community I've been facing some issues with using Custom URLs in combination with Google's reCaptcha. It seems to me like the default site_key (google.captcha.site_key) and secret (google.captcha.secret) do are not registered / maintained to the ...

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Captcha
Custom URL
Domains
google
reCaptcha

Resolved! Permit&licences - Playbook record generator action

Hello,When I try the OOB playbook content item “License and Permit Playbook” in the GSP portal, the first activity displays the view configured in the record generator, and the action “Start application” is shown. I expected to find this action in th...

Question

Bridging Government Service Gaps: Introducing Service Bridge for Public Sector Digital Services

We are excited to announce the launch of Service Bridge for PSDS (Public Sector Digital Services), now available as an essential add-on for Public Sector customers. This powerful tool redefines how government agencies collaborate, offering a seamless...

Article

Implementation Assets on Now Create

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist w...

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On-Demand Webinar: Strengthen public sector resilience and efficiency with AI

Government agencies are under increasing pressure from rising constituent expectations, tightening budgets, and a workforce stretched thin. IDC predicts that by 2026, 60% of governments will use AI-enabled platforms. Join us for Strengthen public sec...

Event
Webinar

What’s new in the Yokohama release for Public Sector Digital Services and Now Assist for PSDS

In this webinar, we will share the latest innovations in the Yokohama release of Public Sector Digital Services (PSDS), ServiceNow’s foundational CRM platform to make government more efficient, accessible, and trusted. Engage with product managers...

Event
Virtual
Webinar

Cannot find ""UX LIST Category" in the All filter in build lab for public sector digital experiences

Doing the labs for building the public digital service module. Following lab2 on Vancouver I cannot find this element UX List Category, Instructions given are ""select All, then in the filter type sys_ux_list_category.LIST and press Enter on your key...

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ServiceNow Reference Capability for electric and gas companies

Do you have any ServiceNow Reference Capability documents tied to the business domains of electric and gas companies and their associated ServiceNow Reference Capability?

Question

On-Demand Webinar: Leverage the Power of AI with Public Sector Digital Services

In today’s rapidly evolving digital landscape, public sector agencies are under increasing pressure to deliver convenient, accessible, and anticipatory services and experiences. The ServiceNow Xanadu release introduces new AI-powered tools designed t...

Event
Webinar

Elevate service delivery with AI built for Government in the ServiceNow Xanadu release

The Xanadu release for Public Sector Digital Services introduces Now Assist for Public Sector Digital Services to supercharge agent experiences and speed the delivery of services. Additionally, the Information Request Playbook gains powerful docum...

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Reserving Public Spaces

Has anyone configured PSDS (or ServiceNow in general) to allow community members to reserve spaces owned by the organization? For example, client may be a county government which has a Parks & Rec department. This departments manages various faciliti...

Question

How do I create a URL link in the Additional comments field of Incidents?

I want to attach the URL to the Additional comments field of Incidents.But don't use this [code]<a href=""></a>[/code] part.If anyone has a way, please help me!

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