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Public Sector Digital Services
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Activity in Public Sector Digital Services
Custom Solution
How do we decide between using 'Out-of-the-Box' functionality and building a custom solution?
- Question
Provider & Consumer instances: Service Bridge features and implementation course
Hi,I am currently taking Service Bridge features and implementation course which is part of the Service Implementer path of the TPSM module. I don't know how I can access the provider instance cause when I press request instance, I only get the consu...
- Question
Logical Data Model Diagrams Added to Public Sector Digital Services (PSDS) Documentation
Logical data model diagrams for Public Sector Digital Services (PSDS) are now available in the product documentation. These diagrams provide a visual reference for the entities, relationships, and tables that make up the PSDS data mod...
- Article
The Investigation Starts Here: Public Sector Digital Services Australia 2026 Release
Government investigators spend too much of their time on administrative work. Manually stitching together fragmented tools. Re-entering data across disconnected systems. Writing and rewriting the same case narratives to meet different reporting ne...
- blog
servicenow security
An Administrator wants to remove privileged users who have never accessed the platform.Which Security Centersection is checked for these users?Security metricsSecurity posture dashboardSecurity scannerSecurity hardening
- Question
Redaction at Scale - Addressing the advanced redaction USE cases in FOI and Privacy Workflows
ServiceNow Public Sector Digital Services (PSDS) is a powerful platform for managing Freedom of Information (FOI) requests. The Information Request Playbook gives Case workers a structured, auditable workflow for receiving, triaging, processing, and ...
- blog
reCaptcha with Custom URLs
Hey Community I've been facing some issues with using Custom URLs in combination with Google's reCaptcha. It seems to me like the default site_key (google.captcha.site_key) and secret (google.captcha.secret) do are not registered / maintained to the ...
- Question
- Captcha
- Custom URL
- Domains
- reCaptcha
Resolved! Permit&licences - Playbook record generator action
Hello,When I try the OOB playbook content item “License and Permit Playbook” in the GSP portal, the first activity displays the view configured in the record generator, and the action “Start application” is shown. I expected to find this action in th...
- Question
Bridging Government Service Gaps: Introducing Service Exchange for Public Sector Digital Services
We are excited to announce the launch of Service Exchange for PSDS (Public Sector Digital Services), now available as an essential add-on for Public Sector customers. This powerful tool redefines how government agencies collaborate, offering a seamle...
- Article
Implementation Assets on Now Create
Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations. Take advantage of these documents, created by our subject matter experts, to assist w...
- Article
On-Demand Webinar: Strengthen public sector resilience and efficiency with AI
Government agencies are under increasing pressure from rising constituent expectations, tightening budgets, and a workforce stretched thin. IDC predicts that by 2026, 60% of governments will use AI-enabled platforms. Join us for Strengthen public sec...
- Event
- Webinar
What’s new in the Yokohama release for Public Sector Digital Services and Now Assist for PSDS
In this webinar, we will share the latest innovations in the Yokohama release of Public Sector Digital Services (PSDS), ServiceNow’s foundational CRM platform to make government more efficient, accessible, and trusted. Engage with product managers...
- Event
- Virtual
- Webinar
Cannot find ""UX LIST Category" in the All filter in build lab for public sector digital experiences
Doing the labs for building the public digital service module. Following lab2 on Vancouver I cannot find this element UX List Category, Instructions given are ""select All, then in the filter type sys_ux_list_category.LIST and press Enter on your key...
- Question
ServiceNow Reference Capability for electric and gas companies
Do you have any ServiceNow Reference Capability documents tied to the business domains of electric and gas companies and their associated ServiceNow Reference Capability?
- Question
On-Demand Webinar: Leverage the Power of AI with Public Sector Digital Services
In today’s rapidly evolving digital landscape, public sector agencies are under increasing pressure to deliver convenient, accessible, and anticipatory services and experiences. The ServiceNow Xanadu release introduces new AI-powered tools designed t...
- Event
- Webinar
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Unanswered questions
| Subject | Author | Posted |
|---|---|---|
| 01-07-2026 03:00 AM | ||
| 09-05-2024 11:39 AM | ||
| 07-12-2023 02:40 AM |
