Sales CRM blog

Help Shape AI in Sales CRM - Sign up Here

We're exploring how sales professionals in manufacturing, retail, and banking/finance use AI and CRM tools in their daily work. Insights from this research will help guide the future of ServiceNow’s S...

Help Drive Innovation - Join the ServiceNow Sales CRM Research Participant Pool

We’re inviting professionals from Sales CRM to join our ServiceNow Research Participant Pool. This initiative aims at understanding what truly makes Sales CRM experiences exceptional — from managing p...

Strategic Considerations in SOM Delivery

SOM Project Business Objectives: SOM projects need to be rooted in clear business objectives. What problems are we trying to solve, and how are they measured? Becoming measurably easier to do business...

What's new in the Q2'25 store release for Sales and Order Management

ServiceNow® Sales and Order Management (SOM) helps businesses win and retain customers by simplifying lead-to-cash on one unified platform that’s driven by a powerful workflow engine and product catal...

What’s New in the Yokahama (Q1 '25 Store) release for Sales and Order Management?

The ServiceNow® Sales and Order Management (SOM) Q1 ’25 Store/ Yokahama release introduces a number of exciting innovations to help organizations across industries sell, quote, and fulfill orders on a...

What's New in the Q4 '24 Store Release for Sales and Order Management?

ServiceNow® Sales and Order Management (SOM) was introduced in the Q1 ’24 Store/Washington DC release, giving organizations across industries a solution to help them sell, fulfill orders, and provide ...

What's New in the Xanadu release for Sales and Order Management

ServiceNow® Sales and Order Management (SOM) was introduced in the Q1 ’24 Store/Washington DC release, giving organizations across industries a solution to help them sell, fulfill orders, and provide ...

What's New in the Q2 '24 Store Release for Sales and Order Management?

ServiceNow® Sales and Order Management (SOM) was introduced in the Q1 ’24 Store/Washington DC release, giving organizations across industries a solution to help them sell, fulfill, and provide service...

What’s New in the Washington D.C. release for Sales and Order Management?

With the ServiceNow Q1 2024 store release, we are excited to introduce ServiceNow® Sales and Order Management (SOM). Organizations across industries need better solutions to solve the challenges they ...

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