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Hello, I am working with a customer and we are running end of life reports right now for software. We went to Software Asset Workspace then Lifecycle Management from Software Asset Analytics. The OOTB report does not give us what is looked for. We ar...
Could you please explain how the "Exclude Software Asset on CI" functionality works in the backend? Specifically:How does ServiceNow process an excluded software asset internally?Does excluding a software asset impact Normalization, Software Discover...
Hi! Hoping I can get some advice on this topic please. We are using SAMP, have SCCM plug-in implemented and will be moving to SCCM SG within the next few weeks. Since SAMP implementation, we continue to battle with getting Windows PC details showi...
I am looking to create a dependency view in ServiceNow for Software Asset Management that ties software with User information. I am having a tough time because Software Model is not populating for software that are web based (i.e Salesforce). Is ther...
Hi all, I want to insert data into custom table by fetching the data from software installation table after applying some filter and software install table has millions of records in it. Can anyone suggest best way to do it?
Anyone explain the how does CAL Works in SAM? and why do we need this? in which cases of scenario we required this CAL
Hi everyone,I’m trying to understand if I have configured upgrade/downgrade rights correctly for a software product.We have 2,200 perpetual licenses, all covered by active maintenance, so my understanding is that they should provide rights to use the...
Hi everyone,We are implementing the out-of-the-box Workday integration with SAM Pro and have a question regarding the Worker Category mapping.Currently, we have the following Worker Category mappings configured in ServiceNow:Hourly Worker → Worker Ty...
Hi,We are taking a look at Software Discovery, particularly what software data is collected.Discovery correctly populates the os and os_version fields on our Windows Server CIs. However, when we group active cmdb_sam_sw_install records by discovery_...
I am unable to activate SAM pro plugin on my personal developer instance. Does anyone know how to fix this?
How can we have a concurrent/floating license show compliant when the software installs exceed the license rights? With this licensing model, installs themselves shouldn’t be counted for compliance purposes. Since concurrent licensing doesn’t requir...
It appears the Confluence SAAS direct integration uses the last modified date in Confluence as the last activity date for software subscriptions. If that is the case, anyone that uses Confluence but doesn't modify anything will not have a last activi...
We are finding we have over 700 products that have a discovery model with no publisher and no software model that have been set to licensable. Does anyone know why ServiceNow would do that when they don't have a publisher - I would expect these to b...
Hi, we are finding that there are many discovery models set as licensable that do not have software models associated with them, that are not actually licensable. Microsoft has the most of these - for example Microsoft Start Experience App. This en...
Hi all,We have configured the SAP integration between ServiceNow SAM and our SAP system, and the SAP data has already been successfully imported into ServiceNow.We now have a requirement to update some fields on the SAP Connection record, specificall...
