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M365 user subscriptions without publisher - Reconciliation issue

Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...

FranckM by Tera Contributor
  • 188 Views
  • 1 replies
  • 0 helpfuls

Managing Entra synced group across Prod/UAT/Dev assistance

Hey everyone! We're hoping to get some guidance from those who've run into similar challenges. I'll walk through how we currently sync and manage groups from Entra into ServiceNow, outline the problems we're running into, and then open it up for any ...

McGuire6799 by Tera Contributor
  • 340 Views
  • 2 replies
  • 0 helpfuls

M365 Training Accounts - how to

Hello Expert, we have created the integration Profil for M365 and are getting all the accounts and subscription. in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are...

FranckM by Tera Contributor
  • 176 Views
  • 1 replies
  • 0 helpfuls

Product ID In Vendor Catalog

Hi,I was wondering how do you use Product ID field. It is a mandatory field and not always there is a need to use it for Vendor's SKU number. We could use it to populate with the Part number, but in SAM the products are not always normalized via Part...

Subscription and Maintenance Entitlements

My client is currently unable to enter device or user allocations for their Maintenance entitlements. (Confirmed this as well in ServiceNow Documentation). To by pass this limitation, we are considering changing these license types to subscription wi...

SAM pro custom integrations

Hi, Has anybody tried a custom integration with SAM Pro? There is a list of integration profiles available out of the box, for which ServiceNow has documentations.There are requirements in my team to integrate with other tools as well which are not p...

suvro by Mega Sage
  • 230 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAP Compliance Calculations

Hey, As one of our client's requirements we have been asked to onboard SAP as a publisher. I just wanted to understand if we require to integrate with SAP ABAP even when we enable the publisher pack. will only enabling the publisher pack not suffice?...

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