I want to view my incidents I have submitted in service now but with all the fields I can update. For example, I go to Service Now and select My Incidents and view . I needed to change the impact field so i then had to search as shown in additional a...
Please review and test article flagging in sub-prod/Play so KB editors can flag articles for review without submitting a rating that affects the overall article rating. I'd like the Flag option to be available within ServiceNow for KB editors, ideall...
For one of our clients, we have an integration that pulls in user subscriptions to SAM Pro. This integration imports several different subscriptions and maps them to software models. The publisher of this integration has changed how their licensing m...
Hello,We are just beginning our journey with SAM, and would like to understand if others have created a Portal or other landing page for customers to use an intake form for requesting software. Perhaps even a Software catalog that is separate from th...
How to do Cloudera publisher integration in SAM pro and what are the steps we need to follow? I believe for Cloudera integration with ServiceNow SAM doesn't have a dedicated OOB flow or API integration. So could you please explain with details on th...
Hello SAM Community I need a report to support our controls. The report should show: Identify all software titles discovered across corporate devices.Capture installed software versions.Compare deployed versions against an agreed baseline version.Mea...
インポートセットを使用してSAMワークスペースにソフトウェア契約情報を複数件一括登録する際、添付ファイルとしてソフトウェアの購入証書をアップロードしたいです。作成された契約データに対して1件ずつ手動でアップロードを行うと手間がかかるので、まとめて行いたいのですが、何かいい方法はありますでしょうか。NowSupportに問い合わせたところ、標準機能は存在しないため、カスタマイズが必要との回答をいただきました。良い方法や実装案があればご共有いただければ幸いです。よろしくお願いいたします。
Hi Folks,we implmented an Aouth Connection via integration profile to Adobe CC and are getting all subscription except the new product "AI-Assistant for Acrobat". this exists in the portal with 2 assignments.Any reasons why we dont get it with the AP...
Hi, We recently enabled the Adobe Cloud integration and are running into an issue with subscription user matching. Some Adobe subscriptions are not matching to ServiceNow users because the email addresses do not align between the two systems. I've lo...
Hi Team,I'm looking for guidance on the recommended ServiceNow SAM Pro approach for managing Microsoft Office 365 Extra File Storage consumption.Current SituationWe have:Product: Office 365 Extra File StorageEntitlement Quantity: 23,000 GBMicrosoft S...
Hello, how can i and how should i manualy check and anlyse SU for SAM PRO product.I can see consumption for SAM PRO about 100k and we have purchased 60k so how i can check data manualy ,extract data or what you suggest?
Dear Community, I am looking for a help, we have a use case where we have to raise an approval on a request to one team, and also populate the task comments which was raised earlier to request, I tried to find out the solutions but facing problem, ca...
Dear I am looking for help with respect o service operation workspace save button, i want to hide that button on request and request items. Please let me know if anyone have configured this, I tried to look at UI actions but i am unable to find any a...
Hello All, Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!
ProblemSubscription Management showed SAM Professional allocated at about 5 times the purchased count. We needed to know if this was a counting bug or real, before renewal.Step 1: Find the meter- Our entitlement table was license_details (not ua_subs...