Hi Experts,i integration the M365 profil and we are pulling the accounts and subscription. However, the subscription are coming without "microsoft" in the publisher field.Thus the reconciliation isnt done properly: a softwaremodell is automatically c...
Hey everyone! We're hoping to get some guidance from those who've run into similar challenges. I'll walk through how we currently sync and manage groups from Entra into ServiceNow, outline the problems we're running into, and then open it up for any ...
Hi everyone ! I am looking for a way to automate Consumption Rules on Imported Entitlements. I am working with an Instance of ServiceNow SAMPro, that is global in nature. In other words, one software model, and many, many entitlements, each having...
Hello Expert, we have created the integration Profil for M365 and are getting all the accounts and subscription. in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are...
Restrict the user to view other tables except alm_license, in this scenario we can create a custom role.
Hi,I was wondering how do you use Product ID field. It is a mandatory field and not always there is a need to use it for Vendor's SKU number. We could use it to populate with the Part number, but in SAM the products are not always normalized via Part...
We have few products which doesn't have entitlements and visible on the workspace because they do have software models. Is there any way to only show the products that have entitlements?Any solution other than "License Under Management" checkbox on s...
software asset workspace -> under License Usage -> Publisher shows as unpublished.
I noticed that some entries in the samp_m2m_rule_product table contain empty Software Product references related to Reclamation Rules. I believe this is the reason why some reclamation candidates have empty Software Model and Product values.I would l...
I noticed that some entries in the samp_m2m_rule_product table contain empty Software Product references related to Reclamation Rules. I believe this is the reason why some reclamation candidates have empty Software Model and Software Product values....
My client is currently unable to enter device or user allocations for their Maintenance entitlements. (Confirmed this as well in ServiceNow Documentation). To by pass this limitation, we are considering changing these license types to subscription wi...
Need the detail information how the Product install stats table will be help us in SAMPro and need more information how the data will be populated in this table.
Hi, Has anybody tried a custom integration with SAM Pro? There is a list of integration profiles available out of the box, for which ServiceNow has documentations.There are requirements in my team to integrate with other tools as well which are not p...
Hey, As one of our client's requirements we have been asked to onboard SAP as a publisher. I just wanted to understand if we require to integrate with SAP ABAP even when we enable the publisher pack. will only enabling the publisher pack not suffice?...