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When adding Adobe Journey Optimizer there is a product available in SAM Pro. However, when I look for the associated products I don't see them.AJO:OD CAMPAIGNS AND JOURNEYS,AJO:OD DECISIONING, AJO:OD OUTBOUND DELIVERY etc.Are these already covered b...
Hi All, We are working on inputting Entitlements for Clients like Tanium Client and ServiceNow clients. Normally these are not licensable products and just used for discovery. Do we make an entitlement with a unrestricted consumption flag = true. I n...
Hi, I am trying to understand how Adobe Creative Cloud software usage data can be obtained in ServiceNow SAM Pro.I have seen documentation and community discussions suggesting that Adobe SaaS integrations provide subscription and entitlement informat...
Hi All, We have a requirement where the customer has purchased a tenant-level Microsoft services, as are using the Microsoft cloud at the organisation level. We are currently configuring SAM Pro, and the customer has requested that we configure the t...
Hi Community, How software models can be created for corresponding discovery models . And how those software models are linked with product lifecycle information that we are getting in software product lifecycle table? Thanks,
Hi Is it allowed to use sn_itam_samp in production with out SAM pro license even though it says Free?Below are the requirements mentioned in ServiceNow documentation where as com.snc.samp is licensed one. RequirementsRequired plugins and products:So...
Hi Is it possible to link Software Entitlements to Contract records without SAM Pro? If so can anyone provide steps on how to do so? Thanks
We are in the process of integrating Workday with ServiceNow SAM Pro. After we created the integration profile in Software Asset Workspace, I saw that a tab called FSE Worker Calculation got automatically created. That tab contains the FSE percentage...
Hello, Is it possible to Normalize and Reconcile with only SAM foundation plugin sn_itam_samp and without SAM pro ?If yes, what extent? 1) Only publishers normalization ?2) Feasibility of Product normalization to some extent?3) Any reconciliation fe...
Hello all,There is one field on SSO Application form that is "custom_properties". When we connect the applications, it populates the value inside this field. But again on the next day the same value gets vanished and the jobs(Download applications an...
Hello Team, Please help me to understand how the data normalization been done once we get installed software data in cmdb_sam_sw_install table. Also for the un-normalized data what actions/steps one should follow to achieve 100% Normalization.
What are the required CI attributes per CMDB Class and relationship information that SAM Pro requires?? Since I could see following details around CMDB health in the 'Implementation best practices for ServiceNow Software Asset Management' guide. Serv...
I need to create two PA percentage indicators based on three counts: unique licensable Discovery products, products with a matching Software Model, and products with an assigned owner.A background-script POC successfully groups Discovery Models by Pu...
I have run into an issue that I would like to hear how others are handling it. We are using SAM Pro for reporting compliance. However, many people who need to see the reporting are not fulfillers in ServiceNow and are not users in the SAM Pro tool, ...
Is there a Process and Procedure document available to do SAP Ariba Integration for SAM Pro.