Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Hi Team, I need some guidance regarding our recent Adobe integration in SAM Pro. Background:We recently implemented SAM Pro and our initial goal was to load all Adobe entitlements into the system.The Adobe integration was completed successfully, and ...
Hi..! I am working on the itam licensing report but it is fetching itam_usage_usage table by out of box but what scheduled jobs are running behind it and can we change that table alm_hardware by any chance ? HAM License Cleanup was initiatedCleanup ...
Hi, We have recently updated our Dev environment to Zurich and I've come to change the Description on one of our existing Catalog Items due to the manufacturer rebranding the software and there is no way to change the text in the Description field. ...
Can anyone please assist me how to install IntegrationHub plugin in Zurich instance. is it free resource or paid?please give me the details step of that.
What could cause the Full Version and Version fields to remain empty even when the Discovered Version is available?
Hi everyone, We’re currently integrating SAP SuccessFactors with ServiceNow Software Asset Management Pro (SAM Pro) in our DEV environment to track software compliance and manage subscriptions. We followed the official documentation: ServiceNow ↔ Suc...
Folks,We are implementing SAM pro afresh. Our Org bought and implemented SAMpro couple of years back along with discovery and other 3rd party tools. But recently they found they are not getting the ROI on the investment due to improper implementation...
Title: Label change on “Software Discovery Model” table (cmdb_sam_sw_discovery_model) Product: Asset ManagementVersion: Xanadu, Yokohama, or Zurich Description:We have feedback from Enterprise Architecture to relabel “Product” (norm_product) field in...
I am trying to create a custom product as per the SAM Vancover simulation and this is failing as per the below instructions. Instructions:Create a custom product to account for software recently developed by the Customer. The customer name is Execut...
Hi All, In asset record the configuration item field is empty.But the asset has the respective ci in the computer tableDoes anyone have any idea? regardsvengadesh
Hi Experts, I need help in how the OOTB Software reclamation flow works. I have configured the reclamation rules and successfully generated removal candidates. However, when I click reclaim and then close complete the task, the software does not retu...
What is the purpose of custom PPN, how does it really benefit. If PPN for certain product is not available then we approach the content library team to update the PPN, but we are refrained from using the custom PPN without any reason. does it really ...
Hi Experts, I would like to understand how does OOTB reclamation workflow in SAM works. When I set the reclamation rule, its generating removal candidates, But the problem is when I close complete the task (Removal candidate) and reclaimed asset allo...
What Software installation Table (cmdb_sam_sw_install)? Who populates the table? And why it is important from Sam perpective? Will my discovery model get normalized if i dont have software model for specfic publisher? Thanks in advance!!
