Hi Community,We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_installLast UsedAssigned ToIs this expected behavior?I’ve heard that SAM Pro may...
Hi all,Has anyone exported the licensed required usage data? This would be extremely helpful information to pass along to other teams. Ex.In license usage, looking at a singular product, I would like to be able to cleanly export a list of the users...
I have an entitlement with some user allocations that will expire in a few days. I’ve received a new entitlement with the same metrics. How can I copy the allocations from the expiring entitlement to the new one?
Hey all, I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product: 1. Does ServiceNow have a 'Network Monitor' product t...
Hi all, I could use some brainstorming over an executive report I need to come up with, and can't quite figure out the detail to pull it. I am needing to answer, What % of our Installs (sccm) do we have entitlements for. From cmdb_sam_sw_install, I c...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
Hi Community,We have several Software Models in SAM Pro where:The publisher data exists in the system,But the publisher is not visible on the Software Model record.Because of this, the publisher still appears under the Reconciliation tile, but the co...
We are trying to manage Windows 10 ESU (Extended Security Updates) licensing in SAM Pro.We manually created Software Models and entitlements for Windows 10 ESU, but reconciliation is not working as expected.Our challenge:ESU behaves like OS maintenan...
Hello Community,We are running Discovery using Tanium and noticed that several software installations detected in Tanium are not appearing in the cmdb_sam_sw_install (Software Installations) table in SAM Pro.Has anyone experienced this mismatch?I am ...
How to select and on what basis we need to select License metrics and metric group in software Entitlement. As there is list of License metric so how can we select.
Hi all,Looking for a bit of guidance on setting up the Workday integration with SAM Pro.When creating the integration profile the connection details, SOAP username and SOAP password are prefilled. This looks to be caused by an existing Workday integr...
We are scanning network printers which is giving printer supplies like toner, cartridge info. Now we have a request to load inventory of Printer supplies which are available in stockroom. Idea is to to assign them to a printer once they are installed...
Hi Community, I’m trying to understand how the “Ignored” status is set within SAM Pro, specifically in the Entitlement Import process. I regularly see entitlements marked as “Needs Review,” but I’m unclear on how or when an entitlement is assigned th...
We are trying to import MLS, which is an extremely large file, and unfortunately, there are size limitations in SAM Pro.Our base licenses have been purchased throughout many prior years. What is the best approach? Any guidance would be appreciated. T...
Hi all,Is anyone using the License under management flag? I understand the need for the ability to ignore software products that are not under SAM, but I have problem with it automatically marking it as compliant. By marking the license under managem...
