Hello, This community has been very helpful, and it answers all the questions I have. Hopefully, I can get some help on this next question that I have. I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace. I am...
For one of our clients, we have an integration that pulls in user subscriptions to SAM Pro. This integration imports several different subscriptions and maps them to software models. The publisher of this integration has changed how their licensing m...
Hi All, I want to update the install group from the 'sn_ms_intune_spoke_sf_config' table to a custom field on the software model table which is in global scope.I have create below business rule: BR code:var IntuneToSAMUtils = Class.create(); IntuneT...
I have a question: the project I'm working on needs to integrate with Genesys Cloud to retrieve the licenses it uses. What would be the best approach for this: creating an integration profile or acquiring Unified Experience from Genesys?
Hi all,We are observing several software installation records in cmdb_sam_sw_install where:Active install = falseDeduplication processed = trueThe CI currently shows only one installationThe installation is from a single discovery sourceThere are no...
I need to designate specific computers to NOT be considered in ServiceNow Sam Pro when reconciling specific software licenses. There are certain business units that have software licenses from the government or other contracts that must not be includ...
I have a handful of discovery models that are in the "New" status with no related software installations. However, they're not getting deleted by the "SAM - Delete Discovery Models if there are no related Installations" OOTB scheduled job. I understa...
Hi everyone,I’m investigating an issue in ServiceNow SAM where a Software Model record (cmdb_software_product_model) is being created with all fields empty. Observed details of the Software Model record:Display name: emptyPublisher: emptyProduct: emp...
Hi Community,We are investigating why assigned_to is empty on many records in the Software Installation table (cmdb_sam_sw_install), mainly for discovery_source = Tanium. even though the assgined to on CI is not empty. We found the scheduled job “SAM...
Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...
Hi Community,I recently completed the ServiceNow OOB integration with Salesforce CRM using the official documentation provided here: Salesforce CRM Integration GuideAs part of the integration, Salesforce licenses are expected to be fetched into Servi...
Do we have any specific table from where we get compliance percentage of software. I want to extract report for how much the software is complaint.
How to Integrate SAP Ariba with SN to sync the (proc_po) PURCHASE requestion to received process.How to Integrate SAP Ariba with SN to sync the CONTRACT mgmt PROCESS
Is there any documentation outlining the main differences between Software Asset Management and Software Asset Management Professional? I'd like to understand the key benefits and differences before considering a purchase of SAM Pro. Any guidance on ...
Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...
