Asset and software Reclamation for the off boarded employees
Hi Team, Can anyone suggest the process for Asset and software reclamation of the off boarded employee in Zurich version. Best Regards,Suhasini
Forum Posts
Service Now Licenses in SAM Pro
Hi, I was wondering if in SAM Pro we can monitor Service Now Licenses? I want ServiceNow licences to be managed (including being reclaimed) in the same way that Microsoft & Adobe are managed currentlySo that... if Users are not using the licences tha...
ServiceNow Discovery keeps creating duplicate normalized hardware models
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
Product still appears in on Software Asset Workspace, even though License Under Management is false!
Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...
Software Allocations security changes
Ever since the last release was applied, I have not been able to manage allocations the same.In the Entitlement record, on the user allocations tab, I was able to add a new allocation. Now when I double-click on the user field, I get an error :Secur...
Can we attach email as attachment?
Hello,We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.New requirement: preserve the full, original alert by attaching it to the Incident:If the...
Microsoft FrontLine
Is anyone managing Microsoft Frontline licenses and devices inside SAM Pro? We are looking at both dedicated and share mode cloud PCs and just reaching out to see how others might be managing these in ServiceNow. The Cloud PCs themselves will be CI...
Service Graph Connector - Jamf - Not normalizing Apple Software
My main ask is simple... Is the Jamf Service Graph Connector normalizing the majority of the software installed on your Macs? For us, it normalizes some but not the ones I would think are the most basic. For example, very few of the native MacOS apps...
Managing SaaS applications in SAM
We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application. how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance.
Resolved! How can you add a resource to the SPM project?
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Post-Upgrade Issue: Plugin Activation for Microsoft 365 Integration (Yokohama) - com.sn_sam_saas_int
Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...
Microsoft 365 integration
Hi, I want to integrate Microsoft 365 to ServiceNow for SAM, I know I could pull user data (including email, name of user) from Microsoft portal. However, is there any way for me to pull device number from Microsoft portal, as each user uses a laptop...
Integration of SAM with Cisco, SAP, infoblox, F5
HI Team, I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...
SQL Servers and its Child Components
Hello, I wanted to ask why the SQL Server components are showing as individual products in Software Asset Workspace? If it is becuase they are individual products, are there any means to hide the components and just show the SQL Server only?
How to upload IBM Consumption /Usage /Installation
Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...
