sam pro plugin

Hi teamhow to get the Sam pro plugins requested form HI Portal and how install Sam pro pluginsThanks, and RegardsBharath 

SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

Health Check Scans reports for SAM

Firstly does anyone else refer to the health check scans for errors upsteam that affect SAMP? The team creating incident tickets know nothing about SAMP so I am looking at creating a report listing all the SAMP related errors (a subset of all the sca...

All Installs Ignored

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...

SAM Training materials for end users

Can someone help if there are training contents for SAM end users

CrowdStrike Integration failing after Yokohama upgrade

Hi All,We have upgraded to Yokohama and have followed the instructions in the Yokohama release documentation relating to CrowdStrike (including deleting the previous entitlement and recreating using CrowdStrike license metric group and Sensor Subscri...

CrowdStrike Licenses Required List by in Yokohama

Hi All, We have recently upgraded to Yokohama and followed the recommended steps to recreate the CrowdStrike Integration. The entitlement for Falcon Protect is reconciling correctly with usage and the average weekly endpoint counts is being calcuated...

Population of Yearly Cost Field in Software Entitlements table

Dear Community, One of our customers would like to make use of the "Yearly cost" field in the software entitlements (alm_license) table, to be able to track entitlements cost in an annual basis. It looks like this requires special scripting in order ...

Microsoft CIS Suite Datacenter Inferred Suite issues

We purchase Microsoft Core Infrastructure Services Suite Datacenter licenses and Microsoft Windows Server Standard standalone licenses.  Our license usage is not functioning properly for these two products.  All the usage is being applied to either t...

Changing of Software Model Display Name in SAM Pro

Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue.  Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...

Deleted data reappear with changing value in a choice type field

Deleted data reappear with changing value in a choice type field, If the data is deleted it reappears with altering the choice type field value. How can i approach the analysis what could be pushing this data back to the table? 

Software models are empty for okta and entra id sso integration

I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below I have gone through the servicenow document , there it is mentioned like this mode...

Office Component Separately Licenses Requirement Showing in License Usage

Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...

SAMP Workspace

Hello all, In the SAM Workspace, there seems to be many fixed filters which I am unable to change.  For some reason in the Success Portal, Under my Open activities, there is a fixed fitler for Active=true (which makes perfect sense) but there is also...