Hi everyone,
I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields.
However, when opening the related Subscription to Reclaim, the software/product details are present.
Observations:
- Reclamation Candidate (list view) → missing Software Model/Product
- Subscription to Reclaim (related list) → has complete details
What could cause Software Model to be missing in Reclamation Candidates?
Any insights would be appreciated. Thank you!
