Hi Community,
Tanium updates software installations at approximately 3:00 AM. We observed that newly updated records initially have:
- Active install = false
- Deduplication processed = false
Our SAM reconciliation runs at approximately 7:00 AM, while SAM - Deduplicate Install Table runs at approximately 7:00 PM. This means newly received installations may not be active when reconciliation runs and could be excluded until the next reconciliation cycle.
Our Software Installation table contains millions of records, so moving a potentially long-running deduplication job into business hours may not be appropriate.
What is the ServiceNow-recommended approach for this situation?
