SAM Foundation - How to add Entitlements for MS Visio/Project (Perpetual + Software Assurance)
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05-07-2026 08:13 AM
In SAM Foundation, the only available Entitlement License types are Perpetual, Subscription, and Upgrade. Has anyone found a way to represent entitlements of type “Perpetual + Software Assurance” or “Software Assurance only,” such as Microsoft Visio or Project?
Ideally, reconciliation should still work, and the effort required to migrate to SAM Pro should be minimal. However, any workable ideas would be greatly appreciated.
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05-07-2026 08:29 AM
Hi @Ash42
Refer this posts:
Questions About Entitlement Management in ServiceNow SAM
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-07-2026 11:23 AM
Thanks for the response. Though the links you provided refer to SAM Pro capabilities/features. I'm trying to make this work in SAM Foundation (which has limited capabilities/features).