SAM Pro User Allocation
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08-22-2025 03:42 PM - edited 08-25-2025 11:08 AM
We have a catalog form for Smartsheet Model to request for License and needs to put a validation that if user already have license, then don't allow to submit the request. How can this be achieved? Which table is needed to query? Would it be User allocation or Software Subscription or both?
What should be the license metric set for Smartsheet Model? Would it be Per user or User Subscription?
How Entitlement count will get decrease when one user is allocated Smartsheet license and added in software subscription table? What License Metric and Metric Group should be set on Entitlement for Smartsheet?
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08-23-2025 08:55 AM
Smartsheet is a subscription based software, look up against the software subscriptions table with the requested for to restrict the user from requesting the software. Also, license metric would be per user as it is a subscription based software.
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08-25-2025 10:06 AM
Thanks for the reply!
License Metric is set as Per User
After receiving users' subscription information from Portal and reconciliation of Smartsheet Publisher then entitlement count is not updating and on the other hand shows records in "Unlicensed Entitles" and always shows publisher result as "non-compliant".
So wanted to check as Smartsheet is a SaaS. Does it make sense to have license metric as "Per user" or "User Subscription"?
