ServiceNow SAM Pro- Entra Integration

[supriya pratapa]

The below document says

Integrating with Microsoft Entra ID • Australia Asset Management • Docs | ServiceNow

"The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated."

Could someone help us identify the exact name of the reclaim subscription subflow?

[Tanushree Maiti]

Hi @supriya pratapa 

The way we identified SAM pro related flow, I am explaining, please try at your end.

Option A.

• Run the scheduled job  from your direct integration profile->Schedule Job -> run it
•  In another tab , open Flow designer , click on Operation and check Flow context
• Once you run the job , check which flow context got created ( you will get it)

    Option B: Raise a Case (Hi-ticket) with your ServiceNow Vendor. As you are using OOB configuration, they will give you all the details.         

[dreinhardt]

Hi , please check the following "Software Reclamation Flow : Reclaim install subscription". To ensure, if possible try the steps by   and check the flow context.

Best, Dennis