Software Entitlement Consumption Rules

[grahamyoungs]

Hi All,

We are looking at using entitlement consumption rules in SAMPro but can't seem to figure out how they work for software that does not have a software install record on a CI (specifically copilot). 

Does anyone have experience in this area?

Thanks

Graham

[sachinvic]

@grahamyoungs 

Hi Graham,

The important point here is that Entitlement Consumption Rules control which consumption is allowed against an entitlement; they don't create the consumption record themselves.

If Copilot does not have a corresponding Software Installation / Discovery Model on a CI, you may not get the expected consumption through the normal reconciliation process.

You should first determine what evidence is available for Copilot — for example, a discovered installation, user assignment, or usage data depending on the licensing metric. Then configure the entitlement and consumption rule against that data.

If Copilot is a user/subscription-based product rather than a traditionally installed application, the licensing model may need to be handled differently from a CI-based software installation.

So You should first check the software model, license metric, and what consumption evidence SAM Pro is receiving for Copilot before configuring the consumption rule.

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Regards,
Sachinvic
✨ArchX Certified | ✨ 16x ServiceNow AI MVP