Software Entitlement Consumption Rules

[grahamyoungs]

Hi All,

We are looking at using entitlement consumption rules in SAMPro but can't seem to figure out how they work for software that does not have a software install record on a CI (specifically copilot). 

Does anyone have experience in this area?

Thanks

Graham

[sachinvic]

@grahamyoungs 

Hi Graham,

The important point here is that Entitlement Consumption Rules control which consumption is allowed against an entitlement; they don't create the consumption record themselves.

If Copilot does not have a corresponding Software Installation / Discovery Model on a CI, you may not get the expected consumption through the normal reconciliation process.

You should first determine what evidence is available for Copilot — for example, a discovered installation, user assignment, or usage data depending on the licensing metric. Then configure the entitlement and consumption rule against that data.

If Copilot is a user/subscription-based product rather than a traditionally installed application, the licensing model may need to be handled differently from a CI-based software installation.

So You should first check the software model, license metric, and what consumption evidence SAM Pro is receiving for Copilot before configuring the consumption rule.

Helpful? Please mark the response as Accepted Solution ✅ and close the thread  — this helps future readers find the solution faster.

Regards,
Sachinvic
✨ArchX Certified | ✨ 16x ServiceNow AI MVP

[grahamyoungs]

Thanks Sachinvic,

Unfortunately copilot is a subscription product so I don't think we can use consumption rules. Do you or  anyone else know of an alternative?

Thanks

Graham 

[sachinvic]

@grahamyoungs 

Thanks for clarifying. Since Copilot is subscription-based, the key is to identify how its license consumption is represented in SAM Pro.

An Entitlement Consumption Rule determines how consumption is matched to an entitlement; it does not create consumption data by itself.

Please check whether your Copilot subscription data or usage records are being imported into SAM Pro and what licensing metric is configured on the Software Model. If there is no supported consumption source for that metric, configuring a rule alone won't resolve the issue.

The next step is to confirm the supported integration or data source for your specific Copilot product and licensing model.