This seems to be something that should be already solved for but I sure can't find it.
We receive software subscription records from a SaaS provider, say Adobe. The UPN of the user on that record is different than what we have on the user record.
For example
On Subscription Record - UPN - Joe.Smith@xyz.com
On User Record email is - Joe.Smith-Murray@xyz.com
Based on the current functionality, the Subscription Record will not be matched to the User record because of this difference.
How can we make them map correctly?
I thought adding a secondary email to the notification devices would do it, that did not.
I tried creating a User Resolution Rule, but there is no Look Up Field option that lets me get to Notification devices. So no go there either.
This seems like a very common occurrence where emails on the user are different than what we're getting on the subscription record. Emails change from life changes pretty often.
Which is why I think this should be easily solved but I haven't found it, any help greatly appreciated.
Thanks!
