what is piartory matrix in servies now

[sparit3737]

what is piartory matrix in servies now

[Tanushree Maiti]

Hi @sparit3737 

ServiceNow leverages a default 3×3 Priority Matrix to automatically assign ticket priorities based on Impact (business impact) and Urgency (resolution urgency).

The matrix is highly flexible and can be customized using built-in data lookup rules instead of modifying hard-coded scripts.

Refer:  Managing incident priority

[Tanushree Maiti]

Hi @sparit3737 

This post also you can check:

Data lookup and record matching support 

https://www.servicenow.com/community/virtual-agent-forum/incident-priority-matrix-current-oob/m-p/34...

[Ankur Bawiskar]

@sparit3737 

answer to your question is easily available in google or ServiceNow Docs.

Did you try checking that before posting?

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