Workday SAM pro Integration

[Devika]

What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?

[Tanushree Maiti · Accepted solution]

Hi @Devika  

The ServiceNow and Workday integration with direct integration profile is designed to align employee HR data with software entitlements and subscription usage.

The integration brings in specific employee and job-related data to ensure licenses are assigned to active users and mapped to accurate roles

Following data inserted to Servicenow . ServiceNow provides some configuration (Filtering kind of) under Direct integration profile  where you can define which data you want to insert into ServiceNow.

• Worker / Employee ID

• Name

• Work email

• Employment status (active / terminated)

• Worker type (employee vs contingent)

• Hire and termination dates

• Org, cost center, or supervisory org

• Business location

Refer: https://www.servicenow.com/community/sam-forum/workday-sam-pro-integration-data-brought-in/m-p/34728...

https://www.servicenow.com/docs/r/it-asset-management/saas-license-management/integrate-with-workday...

[ankurc2]

Hi @Tanushree Maiti,

We are in the process of integrating Workday with SAM Pro and would like to know the following information with respect to your answer.

1) Which Workday API's are involved in the Integration process

2) Complete list of fields from workday integration

3) Expected data flow between the systems (field mapping)

4) High level Architecture 

5) Any design documentation for Workday SaaS integration 

Actually the Workday SPOC person from the client side wants these information and they won't approve the integration process until we provide them the above details with some solid evidence. So kindly share links/evidences if you have any. Thanks in advance.

[Tanushree Maiti]

Hi @ankurc2 

First  Sharing you with old versioned doc as when I did it in 2024 end, I followed the same. In Zurich/Australia , details are less.

Based on your instance version , select the document.

1. Integrating with Workday 

2. Workday team will share Endpoint with credential - you will create Direct integration profile by that.

3. All Workwer category, application  mapping would be there in related list. Based on your scope , you have to keep active/deactivate it.

4. point 3 whatever , you will select , check with Workday team for the usage count. They will provide the list. same count you should  receive in Subscription table. Reconcile the data according to that.

All the best!

[Devika]

Hello @Tanushree Maiti 

Could you please clarify how work email data is integrated from Workday to ServiceNow? Also, do we need to configure anything on the ServiceNow side to support this integration?