Anthony Ramos
ServiceNow Employee
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on 02-02-2023 10:57 AM
When looking at discovered items, the “State” is showing as “Matched” but CI matching rule is blank.
The WHY
- VR fails to find Discovered item by Source ID
- VR fails to find a CI match by CI lookup rules
- IRE does find a CI match VI CI Identifier
- State of Matched is hardcoded in a script include when a CI returned from the isn’t in a class of incomplete_ip, unclassed_hardware or unmatched_ci
- Because the CI Identifier are not CI Lookup rules, we can’t store or display the CI Identifier on the Discovered Item
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