Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Anthony Ramos
ServiceNow Employee

When looking at discovered items, the “State” is showing as “Matched” but CI matching rule is blank. 

 

Anthony43_0-1675363990268.png

 

The WHY 

  • VR fails to find Discovered item by Source ID 
  • VR fails to find a CI match by CI lookup rules 
  • IRE does find a CI match VI CI Identifier 
  • State of Matched is hardcoded in a script include when a CI returned from the isn’t in a class of incomplete_ip, unclassed_hardware or unmatched_ci 
  • Because the CI Identifier are not CI Lookup rules, we can’t store or display the CI Identifier on the Discovered Item 

 

Version history
Last update:
‎02-02-2023 10:56 AM
Updated by: