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Anthony Ramos
ServiceNow Employee

When looking at discovered items, the “State” is showing as “Matched” but CI matching rule is blank. 

 

Anthony43_0-1675363990268.png

 

The WHY 

  • VR fails to find Discovered item by Source ID 
  • VR fails to find a CI match by CI lookup rules 
  • IRE does find a CI match VI CI Identifier 
  • State of Matched is hardcoded in a script include when a CI returned from the isn’t in a class of incomplete_ip, unclassed_hardware or unmatched_ci 
  • Because the CI Identifier are not CI Lookup rules, we can’t store or display the CI Identifier on the Discovered Item 

 

Version history
Last update:
‎02-02-2023 10:56 AM
Updated by: