USEM Launch Details
USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR)
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USEM features are made available in Vulnerability Response v30x
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Vulnerability Response v30x was officially launched and released on Dec 11, 2025
It is essential to carefully review the following information to ensure a successful deployment of USEM on your ServiceNow instance.
USEM Store App Guidance
Installing VR for the first time (new installation)
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Proceed to using the Application Manager on your ServiceNow instance
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Install the current v30x of Vulnerability Response
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As of Dec 2025, this will be version 30.1.4 of Vulnerability Response (sn_vul)
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This will automatically install related dependencies for USEM functionality
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USEM functionality is delivered with VR v30x (i.e. v30.0.0 or higher)
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Upgrading Existing VR Installation to USEM
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IMPORTANT: Do NOT use the Application Manager on your ServiceNow instance for upgrading VR to USEM (VR v30x)
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ServiceNow has created a utility called the "Migration Assistant for USEM"
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This utility, should be used to handle the Store App upgrade from VR to USEM (VR v30x)
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This utility, also handles the data migration involved with this upgrade of VR to USEM (VR v30x)
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- Please review the Support Knowledge Base Article (Support login required)
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KB2556844 - "Migration Guidance to Unified Security Exposure Management"
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This Support KB Contains
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Critical information about the VR to USEM Upgrade
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Steps to install the "Migration Assistant for USEM"
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Steps to perform the VR to USEM Upgrade and Migration, with the "Migration Assistant for USEM"
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Upgrading VR to USEM - Please Use the Migration Assistant for USEM (do not use Application Manager)
Additional Resources
For more information on USEM capabilities - please review the following Community Article:
- USEM for Q4 2025 - Release Highlights / Upgrade Information
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Highlights of functionality that USEM brings to VR
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Key resources
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Video that introduces USEM and reviews VR to USEM Upgrade details
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Video walk-through of USEM Functionality
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