In the ever-evolving world of cybersecurity, speed and consistency of investigation aren’t just advantages but essentials. It’s common for Security Operation Centers (SOCs) at large organizations to encounter over 1,000 security incidents per month.
Each of the incidents requires detailed investigation, root cause analysis, and documentation. Yet, assessing the quality of these investigations has long remained a manual, time-consuming, and subjective task.
These quality assessments often end up burdening the SOC Manager and their Senior Analysts, requiring them to spend precious time manually reviewing the quality of incidents, manually cross-referencing with their (often lengthy!) procedures, and manually communicating with Junior Analysts – In the age of AI, there’s a better way!
We bring the AI-powered Quality Assessment Skill, a capability that’s going to reshape how organizations measure and improve the effectiveness of their investigation.
Traditionally, quality assessment in incident response requires reviewers to manually go through investigation notes, root causes, and communication logs. This process:
- took hours per incident
- varied widely depending on the reviewer’s interpretation
- offered limited explainability on why an investigation was rated as “good” or “not good”
The result? Inconsistent feedback, slower improvement cycles, and missed opportunities to enhance investigation standards
The Quality Assessment Skill leverages AI and natural language processing (NLP) to evaluate incidents in seconds instead of hours. It reads through investigation summaries, actions, and evidence applying customizable natural language rules that mirror your organization’s best practices and response playbooks.
Within moments, the system produces a consistent and explainable quality report, highlighting (depending on the rule):
- The completeness of investigation details
- Clarity of root cause and impact statements
- Adherence to playbooks and communication protocols
- Opportunities for improvement
What once took hours now takes seconds with accuracy, transparency, and consistency built in. The Quality Assessment Skill acting as a real time QA review partner turns every incident into an opportunity for measurable improvement, setting a new benchmark for speed, precision, and accountability in security operations.
To see the solution in action, check out this 3-mimute demo:
The time savings this is anticipated to bring to Security Teams is real. Customers shared with us that assessing incident quality takes anywhere between 10-30 minutes per incident, depending on the incident and the depth of the investigation.
If you and your team have to do this for 100 incidents per week. That’s an average of 2,000 minutes per week (or 33 hours per week) of manual work.
With AI-powered Quality Assessment, you can not only speed that up significantly, but you can also increase your coverage where 100% of your incidents undergo quality assessment. The beauty of the solution is it can be extended simply by natural language to perform the varying quality checks for varying incident categories (as defined by your procedures).
We look forward to your feedback as you test the capability in your environment!
