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Miranda Ju
ServiceNow Employee

We've been hearing more interest lately from customers asking whether Unified Security and Exposure Management (USEM) could be exposed as an MCP (Model Context Protocol) server.

 

Before we go further, we want to make sure we're solving the right problem. Today we don't have a clear picture of:

  • What actions people actually want to trigger via MCP (e.g., pulling exposure data, kicking off remediation workflows, querying vulnerability/asset data, something else?)
  • What tools/agents on your end would be doing the calling. Is it your own internal AI agents, a specific AI assistant?
  • What's driving the need?

The ask

If this is something you've raised as a customer or partner or have simply been thinking about. We'd love to hear from you directly. Please reach out to me at xinning.ju@servicenow.com and I'll set up a discovery call to better understand your needs. The more concrete use cases we gather, the better we can assess whether and how this should be prioritized. I'm looking forward to hearing what you're trying to solve.

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