Dear SecOps Community Members,
Over the past 3 months, we’ve had many stimulating conversations with our customers and partners on Major Security Incident Management (MSIM). More information about MSIM (including a 5-minute demo) can be found on this community post here.
From the recent customer and partner conversations two things became apparently clear. First, organizations are looking for better ways to rally their cross-functional teams, drive collaboration, and take swift responsive actions to contain a major security incident.
Second, organizations are looking for better guidance from ServiceNow on how to successfully configure Major Security Incident Management. We took that feedback to heart and have worked with our Engineering and InfoDev teams to create a couple of valuable resources to help customers and partners with getting started.
(1) MSIM Quick Start Guide (PDF)
The PDF guide courtesy of our Staff Technical Writer, Reshma Shaik, lists the 12 main steps to take, in the recommended order, to configure MSIM. The guide can be downloaded from the MSIM application listing on the ServiceNow Store here.
(2) MSIM Configuration Video Walkthrough
The recording courtesy of our Sr. Software Engineer, Anil Kumar Thallapalli, walks through each of the steps mentioned in the Quick Start Guide and shows how configuration is done on a live instance. This includes configurations for Microsoft Teams and SharePoint.
If you’re looking to set-up MSIM in your environment this video is a must-watch!
We hope these resources will help accelerate your journey to deploy Major Security Incident Management, and gain value from the product faster.
Feel free to share this post with your ServiceNow administrator and colleagues. And if you have any questions, please let us know in the comments section
Thanks and have a wonderful day!
Antonio
