Now Assist for VR – "Generate Insights" fails with "Dashboard not found" in the USEM

[sarah_bioni]

When a user clicks Generate Insights in the Security Exposure Management (USEM), Now Assist may return "There was a problem generating content." and in the log (syslog) shows Dashboard not found: <sys_id> — yet the dashboard record clearly exists when you open it. This is not a missing record, a data-loss issue, or an ACL/Script Include defect. The real signal is that a plugin repair of Now Assist for Vulnerability Response fails early (~2%) with FailedToRegisterPluginException. Root cause: the app was not fully/correctly installed in that environment. Fix: repair (reapply) the plugin until it completes successfully, or upgrade Now Assist for VR to the latest available version.

Symptoms

• In the USEM Workspace, Generate Insights returns "There was a problem generating content."
• The generative AI log (sys_generative_ai_log) shows an error like Dashboard not found: <sys_id>..., referencing a dashboard sys_id and a Script Include line.
• Opening that same sys_id in sn_sec_sem_dashboard (as admin) shows the record exists and is intact.
• Attempting to repair the Now Assist for VR plugin fails at ~2% with:
  com.glide.sys.FailedToRegisterPluginException: Unable to successfully install application package: Now Assist for Vulnerability Response 4.0.0.

Fix

Two supported paths, either of which resolves it:

Option A — Repair (reapply) the plugin

1. Go to All > System Definition > Plugins (or System Applications > All Available Applications > All) and locate Now Assist for Vulnerability Response.
2. Run Repair.

Option B — Upgrade to the latest version

1. Go to All > System Definition > Plugins (or System Applications > All Available Applications > All) and locate Now Assist for Vulnerability Response.
2. Update for the last version.