On-Call Notification Preferences: Edit button not open popup and link returns 404

[sarah_bioni]

Overview

When accessing the On-Call Notification Preferences section inside the Security Incident Response (SIR) Workspace, users may encounter two related issues:

1. The "Edit" button does not open the expected modal/popup for editing delivery channels (e.g., email, SMS, push notification preferences).
2. The link "You can find other notification preferences in the global notification settings" opens a new workspace tab that returns a 404 Not Found error.

Both issues have the same root cause: two required UX App Route records are missing from the sys_ux_app_route table in the Security Incident Response Workspace application scope.

 

Root Cause

Both behaviors are caused by the absence of two UX App Route records in the sys_ux_app_route table, scoped to the Security Incident Response Workspace application.

The UX App Route records define how the workspace resolves internal navigation events and modal triggers within the Next Experience framework. Without the correct route definitions, the workspace cannot resolve:

• The edit-delivery-channels route (used by the Edit button to open the modal).
• The platform-notifications route (used by the global notification settings link).

Solution

Manually create the two missing sys_ux_app_route records in the Security Incident Response Workspace application scope.

 

Step-by-step Instructions

1. Navigate to the sys_ux_app_route table

2. Switch to the correct application scope

Before creating the records, ensure your application scope is set to Security Incident Response Workspace.

3. Create Record 1 — edit delivery channels

This record enables the Edit button to open the delivery channels modal.

Field	Value
Name	edit delivery channels
Route	edit-delivery-channels
Screen Collection	Edit delivery channels
App Configuration	Security Incident Response Workspace
Parent Macroponent	On-call Notification Preferences SNC
Parent Macroponent Composition Element ID	modalContainerViewport
Fields	userContacts
Optional Parameters	(leave empty)
Use across experiences	false
Application (sys_scope)	Security Incident Response Workspace

 

4. Create Record 2 — Platform notifications

This record enables the "global notification settings" link to resolve correctly to the Platform Notifications screen.

Field	Value
Name	Platform notifications
Route	platform-notifications
Screen Collection	Platform notifications
App Configuration	Security Incident Response Workspace
Parent Macroponent	Workspace App Shell
Parent Macroponent Composition Element ID	(leave empty)
Fields	(leave empty)
Optional Parameters	(leave empty)
Use across experiences	false
Application (sys_scope)	Security Incident Response Workspace

 

5. Validate the fix

After creating both records:

1. Refresh the SIR Workspace.
2. Navigate to On-Call Notification Preferences.
3. Click the Edit button — the Edit Delivery Channels modal should now open correctly.
4. Click the "global notification settings" link — the Platform Notifications screen should now load without errors.