QuickStart Guide for Security Incident Response

[Alex Cox]

Hey there, I'm reposting this article under this new section to help organize the content.

Several of us Security folks in Product Management and Product Success at ServiceNow have assembled a one page cheat-sheet for implementation teams focused on Security Incident Response, and hope that the community will find it helpful.  

The attached guide is focused on the user reported phishing use case, as a quick-win, and provides a high level walk through of the steps needed to get started. It also includes links to more detailed implementation steps, a demo video and ideas for taking the deployment further.

If your client is looking to rapidly get value out of their investment in Security Incident Response, then the steps in this guide can help you get there!

Feedback is most welcome and will help steer the evolution of this document. 

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Updated PDF on 05/31/2022 for San Diego!

[Alex Cox]

Hey there! 

Just a quick note to let anyone following this article know that it has been updated today, catching it up with the San Diego era of updates.

Enjoy!

[Jan Spurlin]

@Alex Cox  or @Tim Boswell - is there a Tokyo version of this quick start guide.

[gthapa]

@Alex Cox and @Tim Boswell - Is there a Xanadu version of this Quick start guide?

We are implementing Security Operation in our ServiceNow application and wanted to understand the need of having Security Incident Response and Vulnerability Response in our app and a process guide to help us go step by step implementation. Any help would be greatly appreciated.