Recommended Training for Security Operations

[Sarah Wood]

ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption.

The following courses are recommended for customers that have purchased SecOps:

SecOps & ServiceNow Fundamentals Training:

• Start with our free Welcome to ServiceNow course to learn the platform basics. If you want a deep dive into using the Now Platform^®, ServiceNow Administration Fundamentals (Instructor-Led | On-Demand) provides the fundamentals of administering ServiceNow.
• Get Started with Now Create - On-Demand
• Security Operations (SecOps) Fundamentals - Instructor-Led | On-Demand
• ServiceNow Credentialing Program Guide

SecOps & Critical Application Training:

Security Incident Response

• Security Incident Response (SIR) Implementation - Instructor-Led | On-Demand
• Certified Implementation Specialist: Security Incident Response – Mainline Exam Blueprint
• Now Assist for SIR Implementation Bootcamp - On-Demand

Vulnerability Response

• Vulnerability Response (VR) Implementation - Instructor-Led | On-Demand
• Vulnerability Response Implementation at Scale - On-Demand (login required)
  
• Certified Implementation Specialist: Vulnerability Response - Mainline Exam Blueprint
• Now Assist for VR Implementation Bootcamp - On-Demand

Other SecOps Application Training:

• Cloud Security Posture Management Implementation Bootcamp - On-Demand
• Configuration Compliance Essentials - On-Demand
• Data Loss Prevention: Increase Visibility and Accelerate Response to Internal Threats with DLP Incident Response - On-Demand Webinar
• Data Loss Prevention: Streamline Response to DLP Incidents Across Your Enterprise - On-Demand Webinar
• Major Security Incident Management: MSIM Bootcamp & MSIM Webinar Recording and Resources (Tips for Successful Deployment)
• Now Assist for SIR: Learn How AI Optimizes Security Operations and Response - On-Demand Webinar
• Operational Technology (OT) Vulnerability Response Essentials - On-Demand
• SBOM Industry Training: CycloneDX Authoritative Guide to SBOM (OWASP) & Generating a Software Bill of Materials (The Linux Foundation)
• Security Incident Response Learning Bytes - Learning Path
• Security Incident Response (SIR) Workspace Bootcamp - On-Demand
• Security Posture Control Implementation Bootcamp - On-Demand
• ServiceNow Webinar Library: Security
• Threat Intelligence Security Center (TISC) Implementation Bootcamp - On-Demand
• Vulnerability Response Learning Bytes - Learning Path
  • Container Vulnerability Response: Prisma Cloud Compute Integration - On-Demand
  • Vulnerability Response: Tenable Integration - On-Demand
  • Vulnerability Response: Shodan Exploit Integration - On-Demand
  • Vulnerability Response: Rapid7 Integration - On-Demand
  • Application Vulnerability Response: Veracode Integration - On Demand

Additional Recommended Training:

• Automated Test Framework (ATF) Essentials - Learning Path
• Build Custom AI Solutions - Learning Path
• Common Service Data Model (CSDM) Fundamentals - On-Demand
• Configuration Management Database (CMDB) Fundamentals - Instructor-Led | On-Demand
• Flow Fundamentals - Learning Path
• Integration Hub Fundamentals - Learning Path
• Introduction to Playbooks and Process Automation Designer - On-Demand
• Introduction to Scripting in ServiceNow - On-Demand
• Now Assist AI Agents - Learning Path
• Now Assist Essentials - On-Demand
• Platform Analytics (PA) Implementation Specialist - Learning Path
• Playbooks and Process Automation Designer Fundamentals - On-Demand
• Scripting in ServiceNow Fundamentals - Instructor-Led | On-Demand
• ServiceNow Administration Advanced - Instructor-Led | On-Demand
• ServiceNow Platform Implementation - Instructor-Led | On-Demand
• UI Builder Fundamentals - On-Demand
• Workflow Studio Fundamentals - On-Demand

Note that ServiceNow Instructor-Led courses will have the most current content and On-Demand courses are updated once a year.

For a full list of training courses and professional certifications, visit ServiceNow University. If you are interested in instructor-led training, checkout this filtered list of upcoming SecOps Instructor-Led Training.

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.

Happy Learning! 

[Shakirat Odin]

Hello Sarah,

Thanks for sharing!

[Community Alums]

thanks for sharing.

[Jan Spurlin]

You can also get a list of all instructor-led classes for SecOps from this link:

https://nowlearning.servicenow.com/lxp/en/pages/live-class?id=live_class_schedule&spa=1&offsetValues...

[Satishkumar B]

Was curious to know if we have got anything related to AI Security Posture Management 

[Jan Spurlin]

@Satishkumar B - check out our training on Now Assist.  The AI for SecOps is based on Now Assist. I am not sure we have released specific skills for Security Posture.  @Sarah Wood - do you know if this is planned for the near future.

[utkarshusin]

ServiceNow follows industry standards like NIST etc. for Cybersecurity, as a SNow developer catering to Clients/Stakeholders (Threat Response team, Vuln team etc.) demands , i was thinking if there were additional courses outside Nowlearning that SNOW recommends ? regarding security operations, i think the demands would make much more sense then i guess ?

Any guidance would be much appreciated, thank you!

[Jan Spurlin]

@Sarah Wood - do you know of any training outside of ServiceNow that we recommend? I do not know of any - but I'm sure there is plenty out there!

Jan

[Sarah Wood]

Aside from the SBOM Industry Training mentioned above, we don't have any specific recommendations around industry training. However, any training offered by certification organizations such as ISACA, (ISC)2, EC-Council, CompTIA, SANS Institute, and also our technology partners would be great places to explore. See more here: https://niccs.cisa.gov/education-training/cybersecurity-certifications