SecOps Resource Library: CMDB Topics

[Sarah Wood]

CMDB Topics

Base Knowledge

• Product Documentation:

  • CI lookup rules

  • CMDB data management

  • Working with unmatched CIs

• KB1001240 Manage Vulnerable Items with No Configuration Item​
• KB0998706 CI Matching in Vulnerability Response
• KB0998270 How to Increase the Discovered Items to Configuration Item Matching Rate

Webinars & Training

• Webinar & Video: CI Matching - June 2025 Webinar and How to do it Right (20 min video tutorial)
• Webinar: Recommended Practices for CI Matching Success
• Webinar: VR Maintenance Recommended Practices
• Video: The More You Know - SecOps and CMDB Interactions

Additional Resources

• Community Article: Unpacking Common Questions on Application Vulnerability Response (AVR) and CMDB

• Community Post: Cloud Attributes from Vulnerability and Configuration Scanners

• Community Post: ServiceNow Vulnerability Response Host Import Maps

• Community White Paper: Incomplete IP Identified Devices and What to do With Them

• Community Post: ServiceNow Vulnerability Response CI Matching Tuning

• Knowledge Base Links for Support and Troubleshooting VR/CC