SecOps Resource Library: Playbooks - ServiceNow Community

SecOps Resource Library: Playbooks

Getting Started with Playbooks:

When to use Flows and Playbooks: https://www.servicenow.com/docs/r/zurich/build-workflows/workflow-studio/when-to-use-flows-and-play…
Building Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/building-a-process.html
Playbook Customization/Layout: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/playbook-customize-playbook.html
Nested (Parent/Child) Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/nested-playbooks.html
Agentic (AI) Playbooks: https://www.servicenow.com/docs/r/build-workflows/workflow-studio/agentic-playbooks.html

Training Resources

Flow Designer Fundamentals (Skills needed to build playbooks): https://learning.servicenow.com/lxp/en/now-platform/flow-designer-fundamentals?id=learning_path_pre…
Playbooks Essentials: https://learning.servicenow.com/lxp/en/automation-engine/playbooks-essentials?id=learning_course_pr…
Playbooks Advanced: https://learning.servicenow.com/lxp/en/automation-engine/playbooks-advanced?id=learning_course_prev…

Webinars

Getting Started with Playbooks: https://youtube.com/playlist?list=PLkGSnjw5y2U7So8V06Uc2-gkV2hUFTy2P&si=lv2v6A7fHAslrusa
Top 5 Tips for Playbooks: https://youtube.com/playlist?list=PLkGSnjw5y2U6KEBBpa2vk79aA61I4LW3A&si=0QqWhyuGOiJ014Ic
Collecting Data in Playbooks: https://youtu.be/hp00UKDVvGw?si=IoeEDGaXLuJLCBSy
Loops in Playbooks: https://youtu.be/txCL7WaXDvA?si=YRhG_I_DObHaITJr

Additional Resources

Migrate Legacy Workflows to Flows and Playbooks: https://mynow.servicenow.com/now/best-practices/assets/migrate-legacy-workflows-to-flows-and-playbo…

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