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Eric Feron
Moderator
Moderator

This extensive document, compiled by ServiceNow's Customer Success team, contains the end-to-end guidance for the successful deployment of your Vulnerability Response program.

This guide encapsulates and introduces all the deeper dive episodes of the "Get started with VR" series of video tutorials.

Make sure you download the attached PDF file and distribute it to all your colleagues involved in your VR program (CMDB team, Security team, Partner, Remediation teams...).

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Table of contents:

  • Step 1: Set your VR vision and outcomes
  • Step 2: Assess team readiness
  • Step 3: Choose an implementation partner
  • Step 4a: Create a structure for governance 
  • Step 4b: Create a structure for an OCM plan
  • Step 4c: Review the ServiceNow Implementation Methodology
  • Step 4d: Evaluate your current VR processes
  • Step 4e: Assess your integration needs
  • Step 5a: Conduct a design workshop
  • Step 5b: Build and test your VR workflows
  • Step 6: Initiate OCM activities
  • Step 7: Plan your go-live
  • Step 8: Measure your success and adjust

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Come back for more in-depth video tutorials to "Get started with VR".

Comments
MGanon
Tera Guru

Are you working on a similar guide for Security Incident Response?

NowLearning simulators would also be very helpful!

Eric Feron
Moderator
Moderator

Yes, this is coming. No ETA yet though, sorry.

Darin Dick
ServiceNow Employee
ServiceNow Employee

Hi Eric - any update on the implementation guide for SIR?

Eric Feron
Moderator
Moderator
Version history
Last update:
‎04-02-2020 04:15 PM
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