Anyone successfully activated the Crowdstrike plugin?

[Earl Begley]

Greetings,

We are trying to activate the Crowdstrike plugin in our dev instance for a proof of concept cycle, however, we continue to receive error messages that we are inputting incorrect API key and AIP ID info - we pulled the API info from our Crowdstrike instance as per the ServcieNow installation guide.

Would be grateful for assistance from anyone who has successfully deployed this integration.

[mr-burnse]

Hey Earl, I was able to put in my credentials successfully. Two things to verify:

1. Ensure you're entering the API Key and ID in the correct input box / order. This got me the first time as most of us are probably used to entering API ID first then Key.

2. The verbiage is a bit misleading. The intelligence API credentials need to be requested from support@crowdstrike.com not generated within the UI.

Hope this helps & let me know if you run into any further issues.

Cheers,

Evan

[mr-burnse · Accepted solution]

Also please note that this specific integration is for CrowdStrike's Falcon Intelligence service not Endpoint.   We do however have two new ServiceNow application's coming out very shortly that will support integration with our Endpoint solution.

[Earl Begley]

Thank you Evan. The info re intelligence vs endpoint is the issue.