Auto Approval for Manual Exception Request on Vulnerable Item record
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03-04-2025 11:45 PM
Hi Community,
I'm looking for a way to automatically approve manual exception requests for vulnerable items in ServiceNow Vulnerability Response. Currently, when an exception request is raised manually on a vulnerable item, it goes through an approval process. However, I want to configure it so that these requests are auto-approved under certain conditions (e.g., If Configuration item class is Windows server, then upon manula exception no approval is required and the request gets auto approved).
Has anyone implemented this before? I’d appreciate any guidance on.
Please feel free to ask any specific details to understand the requirement better.
Regards,
Ishaan mishra
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04-15-2025 07:54 AM
Helo Ishaan,
You can create an Exception rule to Automatically deferred when the following condition is met: CI class is Windows server. You can also enrich the condition filter.
Hope this will help
Kind regards
Jean Marc
