Avoiding single point of failure by creating a 'manager group'

[lisawalbrid]

Hi,

We are planning to create a group access request that will have an approval step that requires the manager of a group to approve or reject the request before adding them to the group.

Leadership has some concerns about there being a single point of failure with this process. I've heard some folks talking about creating a 'manager group' that could be put into that manager field so that more than one person could approve the group access request.

My questions:

* Do you have experience with this setup and how did you implement it? 

* Is the use of 'manager groups' customization? We are working to stay OOB.

* Are there ServiceNow best practices that support having just one person as the manager of a group?

Thank you in advance for your thoughts and advice!

[Tanushree Maiti]

Hi @lisawalbrid 

 Do you have experience with this setup and how did you implement it?

A: Yes I have. For one of my client , they have catalog where they need to fillup the form 

Variable we have like 

• Requested for
• Select Groups(s)
• Environment  like Prod, sub-prod1, sub-prod 2
• Justification

2. Request will go for 2 level approval -manager of requested for, manager of Group

3. Once they approve, Fullfillment  i.e Access is given

* Is the use of 'manager groups' customization? We are working to stay OOB.

A: Its Catalog - RITM which you have to build it.  I don't think we have anything OOB on it.

* Are there ServiceNow best practices that support having just one person as the manager of a group?

  A: Manager is a Reference field in a group. Its single select.