Azure Sentinel Integration: ServiceNow Incident status not updating on closure of incident in Sentinel

MM25
Kilo Guru

‎09-02-2022 06:45 AM

Hi Team,

Azure Sentinel Integration: ServiceNow Incident status not updating on the closure of the incident in Sentinel.

Has anyone faced this issue?
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danielgarner
Tera Contributor

‎09-13-2022 10:56 AM

I, too, am running into this issue as well. Moreover, I am not ingesting all the Azure Sentinel incidents when leveraging the plugin. Any status update from the Sentinel incident is not updating the mapped fields. I do not know if the parameters of the plugin can be adjusted to bring in all of the Sentinel incidents then including status updates within the corresponding SIR record. Please advise.

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designitsecure
Tera Expert

‎01-23-2025 10:53 AM

Hello, I realize this is an old post but it appears that the integration is not designed to close incidents in SIR when they are closed in Sentinel. Did you ever find a workaround for this?

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