Hello Community,
We created custom CI Lookup rules based on OOB. Just adding a query line and else loop with OOB script. There are many Unmatched CI & Unclassed Hardware records are created. Previously I thought that IRE got invoke based on custom CI Lookup rule. With the help of this below link, I understood even if it is OOB or Custom Lookup rule, the IRE works.
Solved: Re: Can we switch from ci lookup rule to IRE for C... - ServiceNow Community
Then what will be the best approach to avoid Unmatched CI & Unclassed Hardware records?
