Hi,
I have just started exploring the SIR and VR applications for an internal company assignment. I have several questions/doubts as I go through the tables, sample data, product documentation etc..
For ex:
1. When are child incidents created? If parent incident is closed, does all the child incidents also get closed?
2. Is taking assessment before closing the ticket an optional feature? Should assignees explicitly request assessment? Can they by pass it or can it be made mandatory through a system setting?
3. Can specific stages of an incident have SLAs.. ie contain stage should be 2 hours rather than the whole incident
Where can I learn more about the concepts/best practices/norms of SIR practitioners?
Thanks in advance,
Krithika
