Does ServiceNow encrypt all our data at rest?

[Gary Winslow]

We're going through a security audit and this question was posed to us...."Does ServiceNow encrypt all our data at rest?"   Is this something done by ServiceNow or do we need to arrange for this?   

[Jeff Currier]

ServiceNow offers several encryption options.  One option is full disk encryption and another is database encryption.  Both would encrypt all your data at rest.  However, neither of these are the default and you would need to contact your account team to have either of these enabled for your instance.

[Jeff Currier]

Also to get more security answers about your instance, you should consider the ServiceNow CORE.  

ServiceNow CORE (Compliance Operations Readiness Evidence), hosted on the ServiceNow Community, is a documentation library supports customers who need to assess ServiceNow's compliance to regulatory requirements and other standards.

ServiceNow CORE enables ServiceNow customers to self-serve the documentation they need to help address their internal audit and vendor assessment requirements, as well as other regulatory requirements (e.g., FDA, ISO, SOX, etc.), related to their use of ServiceNow. 

[JusCuz]

How does one get access to this community? I get a message I do not have access to this forum.

[Jeff Currier]

Jason,

They moved the page for CORE applications.  Try it here

https://hi.service-now.com/assessment_take2.do?sysparm_assessable_type=7e6c08d7db0fbf006064d0c5ca961...