Hi everyone,
I’m currently looking into implementing the Email Parser functionality specifically for Security Incidents in ServiceNow, and I’d really appreciate some guidance. .
Has anyone worked with Security Incident Email Parsing before?
How can I properly implement the Email Parser at the Security Incident level?
What kind of email template should clients use when reporting incidents via email to ensure proper parsing and record creation?
Any best practices, examples, or documentation you can share would be extremely helpful.
Thanks in advance!
