How can I add multiple CIs to the Security Incident form in ServiceNow?
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yesterday
Hello Community, I need to associate multiple CIs with a single security incident record in the Security Incident Response application form. How can I achieve this?
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yesterday
@gthapa ,
You can’t use the oob Configuration Item reference field on the Security Incident form to hold more than one CI (because it’s a single value reference field), but what you can do is add a related list (many to many or child table) of CIs (or a custom Affected CIs / Associated CIs list) to the Security Incident record, and then show that related list on the form (via form layout or workspace configuration) so users can pick multiple CIs for a single incident......
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Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/