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How does automatic CI Reclassification happens? What needs to be done for that?

HelloCAD
Tera Contributor

3 weeks ago - last edited 3 weeks ago

I came across a ServiceNow Product Doc that states that "CI reclassification is possible only between two classes that have identical identification rules."

 

What does it mean to have identical identification rules? And how does reclassification happen between 2 classes?

What is actually being compared when looking for a match with an identification rule? How does the rule know what table to search on?

 

If I have multiple sources and no Reconciliation Rules for these sources, then what happens if both of them can update same attributes of the CI?

 

Can anyone help me with these questions?

 

Regards,

Jeslin

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andy_ojha
ServiceNow Employee
ServiceNow Employee

2 weeks ago

Hey there.

 

Check out Scenario 4 in the video attached to this post:

This walks through one of the main "re-classification" scenarios in VR, specifically for Hardware related CIs (e.g. re-classifying an Unclassed HW CI created by VR -> to an appropriate managed class such as Windows Server, Linux Server or other tables that extend from Hardware).

This is largely driven by the Hardware based CMDB IRE Identifier Rule, using the Name field as the primary look-up, as the video > scenario 4 illustrates.

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