I came across a ServiceNow Product Doc that states that "CI reclassification is possible only between two classes that have identical identification rules."
What does it mean to have identical identification rules? And how does reclassification happen between 2 classes?
What is actually being compared when looking for a match with an identification rule? How does the rule know what table to search on?
If I have multiple sources and no Reconciliation Rules for these sources, then what happens if both of them can update same attributes of the CI?
Can anyone help me with these questions?
Regards,
Jeslin
