Is "Secure Attachment" in Security incident Response safe to upload malicious files?

[Raghav Kakkar]

Hi all,

I want to know how the "Secure Attachments" are managed on ServiceNow. Say we have a phishing email that got escalated to a security incident or the analyst wants to submit a malicious file to sandbox, is it safe to upload it in "Secure Attachments"?

Is it possible that the malicious file may impact the whole platform or compromise ServiceNow's Security? Or are the secure attachments isolated from the whole platform?

Thanks!