Limit the number of times to Request Exception (Deferral) from Vulnerable Item / Remediation Task

HelloCAD
Tera Contributor

4 hours ago

Hi,

 

Is there any OOB property / configuration available to limit the number of times a user can Request Exception (Deferral) from Vulnerable Item / Remediation Task?

 

Thanks

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M Iftikhar
Mega Sage

2 hours ago

Hi,

There is no Out-of-the-Box (OOB) property or configuration in the ServiceNow Vulnerability Response module that directly limits the number of times a user can request a deferral for a specific Vulnerable Item or Remediation Task.

The standard functionality allows users to create multiple deferral requests for the same item unless a specific approval for a previous deferral is still pending.

To implement such a limit, you would need to create a custom business rule. The logic would typically:

  1. Check the task table (which includes remediation tasks) for existing deferral requests related to the current vulnerable item.

  2. Count the number of approved or requested deferrals associated with the item and the user.

  3. Enforce the limit by preventing the creation of a new deferral request if the count exceeds your defined threshold (e.g., 1, 2, or 3 times).

This requires custom server-side scripting to enforce the rule effectively.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

 

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