Looking help in third-party VR integration
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‎06-19-2024 12:22 PM

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‎06-19-2024 12:49 PM
Hi @alexgg57 - can you share more details about what you need?
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‎06-19-2024 01:34 PM
I am so sorry, I did not provide details... my apologies.
Third-party only accessible via REST API [firstly get access token and then using bearer token header get data (other API)]. Request body MUST be in JSON format (I opened HI ticket to know - OOB OAUTH does not support JSON body).
Neither - third-part or ServiceNow does not have installable application/plugins. That all are sort of caveats...
I understand, b/c a third party integration I have to use the class 'REST Integration' [sn_vul_rest_integration table]. (Hope It's correct)
However, I am stuck immediately once I click on create New. Here is why:
* Source Instance, Source Integration are empty (I do not know when I could fill it)
* Under 'Integration Details' the 'Integration script/Factory script' are mandatory and must have something (do not know what, I know only I have to have the script ready before fill the form)...
* Data Sources seems like should created by myself (I am assuming 4 records will be ok)
Note: I know 'Report processor strategy' should be an Attachment.
That sort of help I need (hope it's clear).
Ideally, if any guided step (or video) will be available to review - it will be great.
I played also with this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1271280
It helps somehow b/c after I walk thru all it, I got filled some fields I had no clue before, but still not able to get it working...
Specific questions if cannot get some guided doc:
1. What the order of execution of that form?
REST Details or Integration Details?
2. How run process split by - getting token, then get data?
Thanks in advance if any help you can share.
Alex.