Looking help in third-party VR integration

alexgg57
Tera Expert
 
2 REPLIES 2

Simon Hendery
Mega Patron
Mega Patron

Hi @alexgg57 - can you share more details about what you need?

I am so sorry, I did not provide details... my apologies.

Third-party only accessible via REST API [firstly get access token and then using bearer token header get data (other API)]. Request body MUST be in JSON format (I opened HI ticket to know - OOB OAUTH does not support JSON body).

Neither - third-part or ServiceNow does not have installable application/plugins. That all are sort of caveats...

 

I understand, b/c a third party integration I have to use the class 'REST Integration' [sn_vul_rest_integration table]. (Hope It's correct)

However, I am stuck immediately once I click on create New. Here is why:
* Source Instance, Source Integration are empty (I do not know when I could fill it)

* Under 'Integration Details' the 'Integration script/Factory script' are mandatory and must have something (do not know what, I know only I have to have the script ready before fill the form)...

* Data Sources seems like should created by myself (I am assuming 4 records will be ok)

Note: I know 'Report processor strategy' should be an Attachment.

That sort of help I need (hope it's clear).

Ideally, if any guided step (or video) will be available to review - it will be great.
I played also with this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1271280
It helps somehow b/c after I walk thru all it, I got filled some fields I had no clue before, but still not able to get it working...

 

Specific questions if cannot get some guided doc:

1. What the order of execution of that form?
     REST Details or Integration Details?

2. How run process split by - getting token, then get data?

 

Thanks in advance if any help you can share.

Alex.