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We are getting the error "Widget cancelled - maximum execution time exceeded" on our dashboard. The dashboard owner has also tried everything, but no change has helped here. we can't assign our tasks. The whole team is affected.

We are getting the error "Widget cancelled - maximum execution time exceeded" on our dashboard. The dashboard owner has also tried everything, but no change has helped here. we can't assign our tasks. The whole team is affected. please help me

Application Vulnerability Response - Assignment Rule Question

I am curious how others are leveraging the Assignment Rule feature in AVR to ensure the correct teams are getting the AVIT's assigned to them.   Reviewing the SNow documentation hasn't helped put a confidence level on what needs to happen/will happen...

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AC12 by Tera Contributor
  • 1015 Views
  • 5 replies
  • 0 helpfuls

Resolved! Remediation Task - False positive/Reopen?

Hi, When I use "Mark as False Positive" button in Remediation Task, all associated VIs states got changed to Closed.  RT status is Closed. And if I use Reopen button in RT, Remediation Task status changes from Closed to Open, but all associated Vuln...

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Miroslaw by Tera Contributor
  • 1422 Views
  • 4 replies
  • 2 helpfuls

Resolved! Is Tenable plugin license free?

Hi, I have a doubt regarding licensing of the Vulnerability Response module. My question is about the Vulnerability Response Integration with Tenable plugin. If client already have VR module, is the Vulnerability Response Integration with Tenable plu...

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Miroslaw by Tera Contributor
  • 1604 Views
  • 7 replies
  • 4 helpfuls

Resolved! Vulnerability Response NVD records.

Hello - I am trying to understand the 'severity' in the NVD records ('sn_vul_nvd_entry') to use in the Vulnerability Calculator. Currently the OOB is using the field severity of the NVD record but I am noticing that not all records have this field po...

Key by Tera Contributor
  • 1431 Views
  • 2 replies
  • 0 helpfuls

"There are no playbooks available" in Workspace

We're on Quebec, and I followed this article to integrate SIR playbooks with Workspace: https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/integrate-playbook-workspace.html I've activated this out of box flow...

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Resolved! Categories for Security incident response

Hi, my organization is working to mature our Security incident process and are a relatively new team in terms of using Security Incident Response.  I'm wondering if there's an "out of box" list of security incident categories (like malware, email, vu...

Barry11 by Kilo Contributor
  • 2550 Views
  • 3 replies
  • 2 helpfuls

Primary Qualys Integration JOB abruptly started failing

We are using Configuration Compliance application OOB .  The Scheduled JOB Qualys PC Results has been running everyday with success until last week it started failing without any reason. There has been no changes done to application, everything is OO...

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