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Resolved! Vulnerability Response - Remediation Task Rules issue

Hi We have one Remediation Task rule which will create a Remediation Task for an assignment group as long as that assignment group is not empty on the VIT. We have had some issues where the wrong team has been assigned so these VIT's have been manual...

John Gregory by Tera Contributor
  • 3244 Views
  • 2 replies
  • 1 helpfuls

On-Premise instance

Whether ServiceNow have an On-promise instance? If yes, what is the actual use of those instances in infrastructure security to perform Password2? @Tony Chatfield1 

Resolved! Tenable.io plugin import and severity field in VR

I have a fully working vulnerability response integration with tenable.io. We have a requirement to switch from CVSS 2.0 to CVSS 3.0 for severity calculation. We had changed the settings in Tenable.io from using CVSS 2.0 to CVSS 3.0 for severity and ...

MB6 by Tera Contributor
  • 3214 Views
  • 3 replies
  • 3 helpfuls

How to install Major Security Incident plugin on PDI

Hi All, I am not able to install Major Security Incident Plugin on my PDI because one of dependent plugin (sn_sp_spoke) needs to be purchased from ServiceNow Store  If any one knows how to fix this issue then please help me.  

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How do I ensure that Outdated Libraries are not used?

How do I ensure that Outdated Libraries are not used? For TinyMC the library TinyMCE version 4.4.3 was being used and has known security issues. The newest version is 5.2.2 (30.04.2020). For Jquery the library jQuery version 2.2.3-snc was being used ...

Vulnerability Detections Process

Hi, I would like to know the vulnerability detection process. When we integrate with third party applications like Qualys. We will receive data in detection table and from there VIT's will be created. So I would like to know1) how the detections are ...

False positive vulnerable items reopened

Hi, I have questions regarding the false positive vulnerabilities. Please see below1) Does false positive vulnerabilities reopened from source scanners (Qualys, Rapid7)? 2) Once vulnerabilities are marked as false positive what are the options to reo...

Closed VITs in deferral state when re-opened do not defer

From what I understand: Vulnerabilities which are deferred using an exception rule, if they close and then open whilst deferred no longer retain the deferred status and move to open. I believe from reading the forums this is as designed and there is ...

Teena H by Tera Contributor
  • 2648 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is there an architecture diagram for Security Operations that shows all applications for Security Incident Response, VR, Threat Management, Configuration Compliance and Trusted Security Circles?

Checking to see if there is an architecture diagram for Security Operations that shows all applications for Security Incident Response, VR, Threat Management, Configuration Compliance and Trusted Security Circles.

Dark Knight by Giga Contributor
  • 2887 Views
  • 3 replies
  • 4 helpfuls

Security Incident Closure Codes

Hello,We recently moved to use the Security Incident response module, and wanted to know if there is a way to edit the list of closure codes, specifically remove or hide some from the list. I have included a screenshot of the list of closure codes th...

festeves1 by Tera Contributor
  • 1322 Views
  • 2 replies
  • 2 helpfuls