Manual Upload Notifications

browne26
Tera Contributor

‎04-11-2025 08:07 AM - edited ‎04-11-2025 09:58 AM

Hi Everyone! 

 

Currently when we manually upload Vulnerabilities to create VITs users do not get notified when they are uploaded. I'm trying to figure out the best way to configure an email to be sent to notify users that they need to address this asap. I'm worried about users getting multiple emails for their team and I'm not sure how long it takes for a manual upload to process so then how would that affect how emails are sent out? Just was wondering if anyone has done this or has any ideas on how I should go about this? 

 

Thanks! 

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andy_ojha
ServiceNow Employee
ServiceNow Employee

‎04-15-2025 08:34 AM

Hey there - is the goal here to notify the Remediation Teams that Vulnerable Items (and/or Remediation Tasks) have been created and assigned to them?

 

How are you doing the notifications to Remediation Teams today, for traditional work that is getting created and assigned to them (e.g. VITs/RTs driven by 3rd party scanner data being ingested)?

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