Mobile App Screen Shot Disabled?

victorwelch
Tera Contributor

‎02-28-2018 09:43 AM

How can I enable Mobile App screen shot's for our development instance?

My personal instance allows screen shots on my Android Samsung 8 using the Service Now mobile app, but our development instance does not.

I am an administrator, etc.   

We need to identify our instance needs for Mobile App support by going through each page, taking a screen shot, and making sure the page is responsive.

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Tim Deniston
Mega Sage
Mega Sage

‎02-28-2018 10:41 AM

Do you have an MDM solution on your prod environment, but not dev? I see the property called "glide.ui.m.blur_ui_when_backgrounded" but that does not impact screenshots for me (iOS 11). Is there a difference in that property between your dev and prod environments?

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Dominik Simunek
Tera Guru

‎08-20-2018 05:38 AM

For me it was the same, one instance allowed taking screenshots and another not using Android mobile app. Once I set system property "glide.ui.m.blur_ui_when_backgrounded" to false, all was fine working.

Be aware that the property is recommended to be true by Security Best Practices, so you might want to allow it only on DEV for a timeframe when you need to make a screenshots.

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