MTTD calculation for Security records

michaeldsta
Kilo Contributor

Is there a way to report on MTTD (mean time to detect) for particular support groups or a canned report that visualizes this?

1 REPLY 1

andy_ojha
ServiceNow Employee
ServiceNow Employee

Hey there,

 

I would first check out the baseline Metric Definitions on the Security Incident table 

  • This will show you what particular metrics are being measured and for what fields 
    • Metrics > Definitions > Table = sn_si_incident 

    • Would start with reviewing the Metric named "Time to identify"

      • This captures the duration of time between the SIR State going beyond the State of Draft to Analysis (which tends to indicate the Security Incident is picked up)

      • You may need to create a separate metric if we want to measure a different duration (e.g. Time to go to from Draft -> Analysis).

  • Then, check out the baseline database view, that glues together the metric instances and SIR table 

    • In the left nav, go to [sn_si_security_incident_view.list]

    • This is the table that is used to create reports on the actual metrics being calculated in SIR 

    • You'll have access to both the Metric instance (e.g. Duration, Metric) and SIR fields (e.g. Assignment Group, Priority, Category, etc) to build queries and reports from

I suspect the Metric named "Time to identify" might be close enough to what you are looking for, and if not a similar Metric Definition could be crafted to capture the duration of the exact scenario you are looking to measure, then you could create your reports on that broadly or for a particular Team from the database view (sn_si_security_incident_view).

 

The idea would be to first get a Metric going that measures what you need, then query/report off the database view that stitches together the SIR table with the Metric instance table (to show the attached metrics for each SIR).

 

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There is a baseline report, on the Security Incident Manager Overview, Dashboard that reports on the "Time to Identify" metric for Security Incidents (Avg Time to Identify):

 

https://www.servicenow.com/docs/bundle/zurich-security-management/page/product/security-incident-res...

 

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