Predictive Intelligence section Security Incident form
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08-01-2025 03:14 AM
Hi Team,
While analyzing the Out-of-the-Box (OOB) Security Incident form in ServiceNow, I noticed a section labeled Predictive Intelligence in the Form Builder. This section contains two read-only fields:
- Machine Learning Prediction
- Confidence Score
It appears that this section has restricted visibility controlled by a client script, and it only becomes visible when these fields have values.
I would like to understand the following:
- What is the purpose of this Predictive Intelligence section?
- What integration or configuration is required to populate values in these fields?
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a month ago
Hi Shivamm66257747,
Those two fields that you are looking at are part of ServiceNow Predictive Intelligence suite of applications. To learn more about Predictive Intelligence, I recommend looking at the following ServiceNow Documentation.
https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/predictive-int...